Team Lead/receptionist
1 month ago
**About us**
HealthOne Physiotherapy is much more than your conventional physiotherapy clinic - we provide services that truly exceed expectations. At healthOne we strive to have a fun, yet professional environment. We believe a place of employment should be a place you look forward to coming to and where you feel you are part of a team and well supported.
**The Position**
This position is for someone who is comfortable managing a team, resolving client concerns in a professional and friendly manner, and overseeing clinic cleanliness. The Clinic Lead is also in charge of ensuring that the clinic is running smoothly and that all staff are completing their tasks efficiently and professionally.
An excellent extended healthcare plan is offered with this position.
**Lead Receptionist duties will include**:
- Greeting patients in a friendly and professional manner
- Scheduling and coordinating appointments for patients
- Billing for patients and managing 3rd Party Claims (WSBC, MSP, ICBC, Private Insurance)
- Receiving payments and end of day paperwork
- Overseeing staff and staff/therapist schedules
- Training new staff
- Case management
- Entering direct payments into the system
- Monthly inventory count
**Qualifications**:
- Excellent customer service skills
- Ability to stay organized in a fast-paced environment
- Strong problem-solving and multi-tasking skills are required
- Excellent verbal and written communication skills
- Punctual and dependable
- Available to work early mornings and/or evening shifts
- Experience with the JANE booking software is an asset
- Professional manner when it comes to the confidentiality of the clients
- Proficiency in Word, Excel, and Outlook.
- **Must have availability for the following hours**:_
- Monday: 9am-3pm
- Tuesday: 8am-7pm (10 hour day)
- Wednesday: 7am-3pm
- Thursday: 1pm-7:30pm
- Friday: 8:30am-1pm
**Job Types**: Full-time, Permanent
**Salary**: $22.00-$24.00 per hour
Expected hours: 30 - 40 per week
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Monday to Friday
Application question(s):
- Experience using Jane App clinic software
**Experience**:
- Management: 1 year (preferred)
- physiotherapy reception: 2 years (required)
Work Location: In person
Application deadline: 2023-12-04
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