Donor Care Coordinator

3 months ago

Port Coquitlam, Canada Hawthorne Seniors' Care Community Full time

Hawthorne Seniors Care Community is not just a workplace; it's a place where you can make a real difference in the lives of each other and our residents. Owned by the Port Coquitlam Senior Citizen's Housing Society, this is a nonprofit organization founded in 1958. Operating under Fraser Health we currently provide spaces for individuals requiring adult day programs, assisted living, and complex care. Our commitment to excellence, compassion, and innovation sets us apart as a leader in healthcare. We are proud to be a part of a community that values health and well-being. Hawthorne is place where people want to live and work.

**Position Overview**

**Position Details**:

- **Donor Stewardship**_
- Works directly with the CEO and the leadership team to establish fundraising objectives and strategic plans.
- Develops and implements Major Giving and Planned Giving fundraising strategies.
- Develops and maintains donor database with an effective contact management strategy.
- Creates, plans, and delivers community fundraising events, including the annual Gala, with supervision of all event details and committees.
- Prepares post-event reports, including financial contribution updates.
- Solicits prospective donors to obtain sponsorships and donations, cultivating new and ongoing relationships.
- Secures grant funding from various foundations and programs focused on enhancing services consistent with Port Coquitlam Senior Citizens’ Housing Society’s mission.
- Develops new fundraising initiatives and revenue sources to complement existing revenue streams and meet budget requirements.
- Establishes corporate partnerships with third parties for major giving.
- Plans and coordinates donor recognition activities.
- Administers capital campaigns, when required.
- **Communications**_
- Develops communications plan to support strategic plan goals and instigates targeted communication actions;
- Works closely with CEO creating promotional materials. Reviews all public communications for image, brand, voice, grammar and accuracy.
- Collates monthly program reports and prepares draft Board Report on activities for CEO.
- Maintains the philanthropy files, campaign meeting notes and information, and committee and project details as assigned or required.
- In collaboration with the Volunteer and Community Partnership Coordinator, oversees and curates Social media and broader community presence.
- Builds awareness of Hawthorne and Port Coquitlam Senior Citizens’ Housing Society and its programs via community outreach activities.
- **Community Relations**_
- Build and manage relationships internally and externally with an aim to raise the profile of Hawthorne and PCSCHS.
- Establish and maintain relationships with key community and service organizations.
- Create and maintain comprehensive CRM.
- Develop a regular cadence of communications with community and key contacts.
- Work with internal teams to ensure optimal use of all social media accounts and website to enhance reputation and image of the organization.
- Perform other related duties as assigned.

**Qualifications**:

- **Education, Training and Experience**_
- Degree, Diploma or certification in Fundraising, Communications, Marketing, Philanthropy, Business Development, or a related discipline; or equivalent work experience.
- Minimum 2 years of experience in a position of similar responsibilities and activities, preferably in a non-profit setting.
- Membership in the Canadian Association of Gift Planners, Association of Fundraising Professionals, or a comparable fundraising association desirable.
- Project Management Professional (PMP) certification is a plus.
- Experience working with a non-profit Board.
- Knowledge of health care an asset.
- **Skills and Abilities**_
- Exceptional communication skills including written and verbal communication skills; communicating from a brand narrative; document formatting and presentation skills.
- Strong planning, organizational, multi-tasking and time-management skills.
- Self-directed and self-motivated with a strong sense of responsibility and commitment;
- Strong interpersonal, communication and leadership skills with collaborative work style;
- Knowledge of Port Coquitlam and Tri-Cities communities beneficial.
- Can-do attitude with flexibility to work weekends and evenings as required.
- Ability to establish effective working relationships with donors, volunteers, staff and Board through effective interpersonal skills.
- Strong customer service skills with demonstrated ability to build effective and positive relationships.
- The ability to demonstrate cultural competence, and exhibit respect for diversity, equity and inclusion;
- Some knowledge and appreciation of seniors issues, the concept of client centered care and the values and mission of the organization with an ability to transfer this knowledge and appreciation into the message that goes to potential funders and donors.

High level of Computer Literacy in

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