Manager, Strategic Programs

6 months ago

Toronto, Canada BMO Financial Group Full time

33 Dundas Street West Toronto Ontario,M5G 3C2

**Description**

The Manager, Strategic Programs & Partnerships will primarily be responsible for the management of the bank’s suppliers as it pertains to Home Financing products, lending legal documentation, policy alignment and ensuring business plan expectations are achieved with additional focus on strategy, customer experience, efficiency, compliance, innovation, continuous improvement, and risk management. In addition, the role is responsible for optimizing the use and mix of appraisals for Home Financing transactions, ensuring the bank is selecting the most effective approach to meet business needs, improve the client experience, and effectively manage risk. The role requires extensive stakeholder management both internally at BMO, to ensure a collaborative approach is taken with Home Financing’s partners, as well as externally, with BMO’s Appraisal Management Company (AMC) and title insurance partners.
- Maintain specialized knowledge of lending products, collateral policy and property valuation methods to provide value-added consulting to colleagues on an ongoing basis.
- Manage Vendor relationships: Meet regularly with supporting vendors (5). Negotiate new and changes to existing agreements.
- Monitor and track and develop solutions to resolve identified issues through escalations and system issues raised.
- Manage BMO’s BrokerEdge appraisal policy and processes.
- Reporting/Trending Oversight (Monthly): Review, monitor, and incorporate reporting received from various vendors, provide content for the property valuation reports - a requirement as part of the appraisal governance framework.
- Support the execution of the overall appraisal strategy to increase the use of automation, improve turnaround times and reduce overall appraisal spend.
- Act as a leader both within the lending team and externally, providing technical guidance and professional advice on complex & conceptual issues.
- Operate with considerable independence in identifying and addressing policy and product implementations and customization requirements to meet customer needs.
- Strategic insight - have a compelling vision and engaging others in achieving it, providing thoughtful leadership, and consistently striving to find new ways to do things better.
- Demonstrate the ability to understand, define and deliver a superior customer experience.
- Oversee initiatives across lines of business that impact employee capability requirements and front-line productivity.
- Collaborate with other stakeholders to develop strategic direction on strategies and initiatives.
- Maintain specialized knowledge to provide value-add propositions in regard to relevant practices, principles & technologies within the mortgage industry.

**Key Accountabilities**

**Cross Functional Relationships**
- Specialized Sales Group
- BMO BrokerEdge
- Retail, Business Banking, NA Treasury and Payment Services Operations (RBTPO)
- Distribution Channel Operations (DCO)
- North American Customer Contact Centre (NACCC)
- Consumer Credit
- Credit Risk
- Personal Sales Force Effectiveness (PSFE)
- Risk, Compliance and Legal
- Technology and Operations

**Qualifications**

Knowledge
- Product fundamentals; including understanding the design and how the product works (policies and procedures), knowledge of the delivery infrastructure systems and the system linkages underlying.
- Consumer / commercial credit experience a strong asset
- Risk management
- Minimum 5-10 years of experience related to consumer lending, residential valuation, appraisals, or residential real estate
- In-depth knowledge of real estate principles and procedures, and property appraisal approaches
- Proficiency in Microsoft Suite of products such as Excel, Word, Power Point and Access
- Professionally designated to act in the capacity of a real estate appraiser is an asset
- Product management and risk management knowledge is an asset

**Skills**:

- Strong cross functional collaboration / Relationship building.
- Strategic & analytical thinking
- Problem-solving
- Time Management
- Strong communication & Influencing skills
- Knowledge of CCAPS / CFS / MDIF
- Ability to multi-task, and manage multiple priorities.
- Financial acumen
- Project management

**Qualifications**:

- Possess advanced knowledge of mortgage products and related industry practices
- Extensive knowledge of lending and credit risk and the associated processes and policies.
- Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

**Compensation and Benefits**:
$68,000.00 - $126,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-

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