Technology and Insight Analyst

6 months ago

Markham, Canada Aviva Full time

Aviva’s Optimization team exists to improve the operational efficiency and effectiveness of our personal insurance business by leveraging data-driven insights and technology solutions. Through Operational change, we strive to improve customer and frontline experience and enable our leaders to make informed data driven decisions for their teams. Our goal is to continuously identify and implement opportunities for optimization, ultimately driving balanced growth and profitability for our business.

We are seeking a collaborative, inquisitive and resourceful Technology and Insight Analyst which is a key function to the success of the business unit. Reporting to the Business Optimization Leader, you will be responsible for enabling phenomenal customer and broker outcomes by delivering new capabilities through technology deliveries (such as Qlik, Speech Analytics and Automations) and the creating and providing operational insight.

Does this sound like you? If yes, please read on

What you'll do
- Identify areas of opportunity within Personal Insurance (PI) completing investigations and engaging all vital business units within Aviva and implement initiatives.
- Find opportunities for automation within operational areas and recommend right tools for the job. This includes but is not limited to developing and maintaining complex spreadsheets and macro automations to support business areas, analyze large datasets and create meaningful reports (Qlik) and visualization, trouble shoot and resolve issues with existing Excel spreadsheets and macros.
- Find opportunities to simplify our operational insight capability and provide frequent updates with business partners.
- Review, monitor and coordinate progress against the Technology and Insight team’s book of work.
- Develop and maintain positive business relationships with operational and support teams, including regular touchpoints with partners
- Contribution to the department and/or business through active involvement in projects, committees and sharing of best practices.
- Root cause analysis to make sure building capabilities with purpose and not just at request - What is the problem they are trying to solve.
- Execute the coordination of planned requirement activities, setting expectations for flexibility to changing requirements based on project deadlines and/or alternative business needs.
- Test and validate all changes prior to implementation to ensure quality and accuracy complies with Aviva regulatory and risk & control standards.
- Approval of plans and timelines for all changes and projects within the team. Be able to provide estimates for all tasks assigned.
- Ensure the delivery of work to customer’s satisfaction using project management practices including change management, release management and post-mortem reviews.

What you'll bring
- Minimum 5 years Insurance Business Intelligence experience
- Outstanding stakeholder management skills
- QlikSense development experience
- Knowledge of Business Intelligence and Data Warehousing concepts and techniques
- Experience in automation and coding
- Good understanding of insurance
- Systems thinking experience is an asset
- Experience of Verint tool - Speech Analytics
- Experience of Five9
- Experience of MS Teams and SharePoint
- Advanced Excel skills - understanding of PivotTables, PivotCharts, Data Analysis, Macros, VBA, etc

Favorable Qualifications
- Direct working experience with the following software: Five9 Contact Centre and Verint WFM.
- Solid understanding of concepts and methods in statistical forecasting and/or data science.
- Expert level knowledge of MS Excel and MS Access; coding queries and macros.
- Bilingual - English and French.
- Verifiable track record of innovation, process improvement, and positive disruption.

Expected Skills and Abilities
- Self-starter and able to adapt in a fluid environment.
- Strong stakeholder management skills
- Ability to reprioritize individual work to support team needs as circumstances require.
- Strong time management, organizational, and goal setting skills.
- Ability to consistently meet deadlines unsupervised.
- Excellent communication skills; written, verbal and ability
- Ability to adapt to various working relationships with partners at all organizational levels.
- Consummate professional particularly when handling difficult situations or people.

What you’ll get
- Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Exceptional Career Development opportunities.
- We’ll support your professional development education.

Additional Information

Aviva Values

Commitment

Always delivering on our promises, taking accountability and ownership for what we do and learning as we go to be better every day

Community

We work together to make Aviva brilliant and more inclusive for our customers, colleagues, shareholders

  • IT Service Desk Analyst

    6 months ago

    Markham, Canada Quanta Technology Full time

    **Quanta Technology** is an independent technology, consulting, and testing company providing business and technical expertise along with advanced methodologies and processes, to utilities and others in the power and energy industries. Our mission is to provide unparalleled value to our clients in every engagement across the value chain by using advanced...

  • IT Service Desk Analyst Ii

    2 months ago

    Markham, Canada Quanta Technology Full time

    **Quanta Technology** is an independent technology, consulting, and testing company providing business and technical expertise along with advanced methodologies and processes, to utilities and others in the power and energy industries. Our mission is to provide unparalleled value to our clients in every engagement across the value chain by using advanced...

  • Research Scientist

    2 weeks ago

    Markham, Ontario, Canada Huawei Full time

    Job OverviewHuawei is seeking a highly motivated Research Scientist to join our team and contribute to the development of future technology insights.Estimated Salary Range: $120,000 - $180,000 per yearThis role involves gaining insight into the latest developments in international and local academic organizations, summarizing technical research trends within...

  • Data Analyst and Insights Manager

    4 weeks ago

    Markham, Ontario, Canada Aviva Full time

    About Aviva CanadaAt Aviva, we believe that individually we are people, but together we form a community that shares a set of core values: Care, Commitment, Community, and Confidence. We're seeking a highly skilled Data Analyst and Insights Manager to join our newly formed Customer team, working closely with various business divisions.

  • Customer Insights Analyst

    6 months ago

    Markham, Canada Sofina Foods Inc Full time

    **About us**: Sofina Foods is one of Canada's leading manufacturers of primary and further processed protein products for retail and foodservice customers as well as international markets. We manufacture pork, beef, turkey, chicken and fish products. Our family of brands include: Cuddy, Lilydale, Janes, Mastro, San Daniele, Fletcher's, Vienna, Riserva and...

  • Financial Analyst

    4 months ago

    Markham, Canada Lorex Technology Inc. Full time

    **Company Description** Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by...

  • Intern Researcher

    5 months ago

    Markham, Canada Huawei Technologies Canada Co., Ltd. Full time

    Our team has an immediate internship opening for a Researcher.Responsibilities:Stay up-to-date with the latest technology trends and research achievements in the industry and academia within the AI/ML domain, generating insightful technology reports. Drive the evaluation and adoption of cutting-edge AI/ML technologies and methodologies.Collaborate with...

  • Healthcare Data Insights Specialist

    1 week ago

    Markham, Ontario, Canada Bayshore HealthCare Full time

    Job OverviewBecome a key member of the Bayshore HealthCare team as we seek a skilled Data Analyst to join our operations. This role will be instrumental in providing data-driven insights to support business growth and strategic decision-making.Key ResponsibilitiesWork closely with cross-functional teams, including BCS, ProRx, and HCCSS, to develop and...

  • Financial Analyst

    6 months ago

    Markham, Canada Kiokii and … Inc. Full time

    **Who are we?** Kiokii And is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 9 stores in Toronto to-date and more to come! - **We are looking for a...

  • Data Insights Specialist

    2 weeks ago

    Markham, Ontario, Canada Bayshore HealthCare Full time

    Job OverviewWe are seeking a highly skilled Data Insights Specialist to join our team at Bayshore HealthCare. In this role, you will play a critical part in creating data-driven insights that inform business decisions and drive growth.About the RoleThe successful candidate will have a strong background in data analysis and interpretation, with experience...

  • Strategic Business Insights Lead

    4 weeks ago

    Markham, Ontario, Canada Black & McDonald Limited Full time

    Job Title: Strategic Business Insights LeadLocation: Markham, ONStructure: Full-time, salaried position, hybrid work optionDepartment: Business Intelligence / ITReports To: Business Intelligence Manager*Eligibility for this position is restricted to full-time employees*Job Summary:We are seeking a highly skilled Senior Business Intelligence Analyst with deep...

  • Data Insights Specialist

    1 month ago

    Markham, Ontario, Canada Aviva Full time

    We are seeking a highly skilled Senior Data Analyst to provide data support to our Claims business.The ideal candidate will have 5+ years of experience with model development and working with large datasets, as well as expertise in machine learning theory and predictive modelling lifecycle.The successful candidate will also have strong project management...

  • Pharmaceutical Business Insights Specialist

    4 weeks ago

    Markham, Ontario, Canada Randstad Canada Full time

    Company OverviewRandstad Canada is a leading staffing and recruitment agency in Canada, committed to providing innovative workforce solutions to businesses across various industries.Job Description:The Cluster Business Analyst position plays a crucial role in supporting senior management, business development, and brand strategy teams with actionable...

  • IT Business Analyst

    6 months ago

    Markham, Canada CES Transformers Full time

    **Responsibilities**: As an IT Business Analyst at CES Transformers, you will be responsible for analyzing and improving business processes to enhance efficiency and align with organizational goals. Your key responsibilities will include: - **Business Process Analysis**: Conduct an in-depth analysis of current business processes to identify areas for...

  • Data Analyst

    6 months ago

    Markham, Canada Adastra Corporation Full time

    Overview: Unlock the next chapter in your career as a Data Analyst! Adastra is seeking an adept communicator with a knack for SQL and a proven ability to gather requirements effectively. If you thrive in dynamic environments, excel at collaborating across business and technical teams, and have a keen eye for mapping data flows, this role is your gateway to...

  • Strategic Financial Insights Analyst

    4 weeks ago

    Markham, Ontario, Canada CB Canada Full time

    Job Overview:The Sr. Financial Analyst will provide financial support and analysis on strategic business decisions at CB Canada, a leading finance team in North York.About the Role:This is an exciting hybrid contract opportunity to join our finance team where you will support business stakeholders in Supply Chain to develop and monitor KPIs while partnering...

  • Sales Analyst

    6 months ago

    Markham, Canada Finlink Group Full time

    **SALES ANALYST Objective **Responsibilities**: - Analyze sales data to identify trends and patterns using PowerBI. - Develop reports and presentations that communicate insights to stakeholders. - Collaborate with the sales team to develop and implement effective sales strategies. Stay updated on the latest trends in sales and...

  • Business System Analyst

    6 months ago

    Markham, Canada APITable Ltd. Full time

    Job Description: Business Analyst Overview: **Responsibilities**: - Collaborate with stakeholders to gather and document business requirements - Conduct data analysis to identify trends, patterns, and insights - Effectively organize stakeholders needs and convey requirements to the development team using flowchart tools such as draw.io, Figma, Lucidchart,...

  • Energy and Sustainability Data Analyst Ii

    6 months ago

    Markham, Canada BGIS Full time

    Who We Are SUMMARY The Energy & Sustainability Data Analyst II is responsible for compiling and managing client data on GHG reduction initiatives and other defined Sustainability objectives as required. The Analyst is responsible for data reporting, insight development, recommendations to improve data quality and implementation of these as required....

  • Clinical Data Insights Specialist

    6 days ago

    Markham, Ontario, Canada Extendicare Full time

    Senior Clinical Analyst at ExtendicareOverviewAt Extendicare, we are committed to providing high-quality care and services for seniors throughout Canada. As a leading provider of long-term care and home health care services, we strive to deliver exceptional patient outcomes and experiences.Job SummaryWe are seeking an experienced Senior Clinical Analyst to...