Customer Service Representative/dispatcher
7 months ago
**Responsibilities**:
- Serve as the primary point of contact for customers, providing exceptional customer service and addressing inquiries promptly and professionally.
- Coordinate with drivers and carriers to schedule and dispatch shipments efficiently, ensuring timely delivery and adherence to customer requirements.
- Assist with customs documentation and compliance procedures to facilitate seamless cross-border transportation.
- Monitor shipment statuses and proactively communicate updates to customers, ensuring transparency and satisfaction throughout the transportation process.
- Collaborate with internal teams to optimize routing and maximize efficiency in delivery operations.
- Maintain accurate records and documentation related to shipments, transactions, and customer interactions.
**Qualifications**:
- High school diploma or equivalent; additional education or training in logistics, transportation, or customer service is a plus.
- Proven experience in a customer service or dispatch role within the transportation industry, with a minimum of 1 year in transportation.
- Strong communication skills, both verbal and written, with the ability to effectively interact with customers, drivers, and team members.
- Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Knowledge of customs regulations and procedures for shipments between the USA and Canada is desirable.
- Ability to adapt to changing priorities and work independently with mínimal supervision.
**Job Types**: Full-time, Permanent
**Salary**: From $19.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- Transportation: 1 year (preferred)
- Customs clearance: 1 year (preferred)
Ability to Commute:
- Woodbridge, ON (required)
Ability to Relocate:
- Woodbridge, ON: Relocate before starting work (required)
Work Location: In person
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