Account Administrator Ii

3 weeks ago


Edmonton, Canada Drayden Insurance Ltd. Full time

As an Account Administrator, you are responsible for greeting clients and callers in a friendly and courteous manner and to coordinate the flow of incoming calls. In addition, this role is responsible for various administrative functions, including processing insurance transactions for commercial business.

**Key responsibilities include**:

- Invoice New, Renewal, Endorsements, and update Policy Works for IBU, Commercial and Farm related policies
- Process and review weekly Expiration Reports
- Follow up on memo's and renewals to ensure timely receipt
- Prior to renewal, follow up with activities to brokers on commercial policies
- Cancellations for all commercial and farm property and auto
- Back up support on Expiration Reports
- 2nd on phones and walk ins
- Maintain in/out board
- Assist with yearend cleanup
- Maintain broker in/out board
- Assist with other team member duties when required
- Assist with direct bill and agency bill reconciliations

**Qualifications**:

- Post secondary diploma in Administration or related fields
- Previous experience in an administrative insurance role is considered an asset
- Sharp attention to detail with mínimal errors
- Data entry min. 45 wpm
- Strong customer service focus
- Self-starter and can work with mínimal supervision
- Ability to deal with constant interruptions and remain productive

**Your Values Align with Ours**
- Integrity - You act with honesty and professionalism. You treat clients and co-workers with respect and fairness
- Client Relationships - You have the desire to deliver exceptional client service
- Career Growth - You are motivated to learn and grow your career with our encouragement and support
- Embrace Progressive Change - You are an ‘ideas’ person and can adapt easily to change
- Teamwork - You work together with others to achieve goals
- Community - You support communities by being involved

**We offer a great place to work with comprehensive benefits including**:

- Competitive salary package including commission and bonus incentives
- Group RRSP with Company matching
- Employee Benefit Plan (Health, Dental, and Vision)
- Health Spending Account
- Employee Assistance Program
- Paid Personal Time Off
- Additional time off coverage
- Educational reimbursement program to support your career growth
- We consistently meet our benchmarks on Employee Engagement
- FUN working environment with company social events
- Plus more


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