IT Administrator

6 months ago

Toronto, Canada Spirit of Math Schools Inc. Full time

Working in the IT department, the IT Administrator is responsible for all aspects of IT administration and second tier end-user support. The incumbent will setup, configure, and provide day-to-day management of Microsoft 365 services, Azure services, end points (Windows 10/11, Android, iPhones, iPads), networking, Windows servers, and storage services.

**Education and Licenses**:

- A bachelor’s degree in computer science or mathematics (Statistics), OR High school diploma with equivalent technical and help desk experience.
- Valid “G” drivers license required and use of vehicle preferred.
- CompTIA A+ certification or demonstrates the knowledge within this certification.
- CompTIA Network+ certification or demonstrates the knowledge within this certification.
- Microsoft MS-900 certification or demonstrates the knowledge within this certification.
- CompTIA Security+ certification or within 3 months of starting this position.
- Microsoft MD-102 certification or within 6 months of starting this position.
- Microsoft SC-300 certification or within 6 months of starting this position.
- Microsoft MS-102 certification or within 12 months of starting this position.
- Microsoft AZ-104 certification or within 12 months of starting this position.
- Strong ability to quickly learn new technologies and SaaS platforms.
- Excellent customer service skills, responsive attitude.
- Technical Writing and documentation
- Microsoft Windows 10 and Windows 11
- Microsoft Office Apps, such as Outlook, Word, Excel, PowerPoint, Teams
- Laptop and workstation physical setup and wiring, including setting up multiple monitors and docking stations.
- Mobile phones and tablet setup, configuration, and troubleshooting, include Android, iPhone, and iPads.
- Printer setup, configuration, and troubleshooting
- Networking and WIFI fundamentals
- Cabling and related best practice including physical safety consideration.
- Microsoft administration for: 365, SharePoint, Exchange, Teams, Intune, PowerShell, Server and Hyper-V, Dynamics, Azure, Purview, Defender, Power Automate,
- Advance networking design, configuration, and management (vlan, firewall, log configuration,

**Key Responsibilities**:
IT Administrations
- Follows cybersecurity guideline established within the company for all day-to-day IT administration
- Manage and maintain user identity and data access
- Manage and maintain internet access, office networking, and wireless access points
- Manage and maintain printing system
- Manage and maintain corporate issued end points (Windows 10, Windows 11, Android, iPhone, iPad, etc.)
- Manage and maintain cloud and in-house servers and devices
- Responsible for head office and all campuses
- Coordinate with vendors to complete any task assigned
- Develop and maintain clear and accurate documentation

User Support and Training
- Manage and respond to IT tickets raised by staff and occasionally by students
- Provide user training when required, such as during staff onboarding and when we introduce a new system
- Support for any technical needs during a company event

To promote cooperation, inspire confidence, and release the genius in every child.

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