Csr (Customer Service Representative)

4 months ago


Hamilton, Canada Whitebird Full time

**Whitebird**, a leading distributor and manufacturer of corrugated solutions, packaging, sanitation, safety, and shipping supplies headquartered in Hamilton, Ontario is looking for a Customer Service Representative (CSR) to join our team.

**Here is why you should join our team**:

- Growth opportunities within the company.
- Work/life balance.
- Competitive health, vision and wellness benefits.
- Tuition reimbursement program for employees.

**Here is what is required to join us**:

- University or College degree in Business Administration or Sales/Marketing or acceptable combination of education and experience
- Exceptional communication and listening skills
- Strong ability to multitask
- Strong time management and prioritization skills
- Strong problem identification and resolution skills
- Able to build and maintain lasting relationships with customers
- Self-motivated, with a high level of enthusiasm
- High level of integrity and work ethic
- Knowledge and experience with spreadsheets is an asset

**Here are your responsibilities**:

- Accurate data entry from various forms and sources into Whitebird’s ERP’s and/or into spreadsheets.
- Answer multiple phone lines when there is a high volume of incoming calls in a courteous and professional manner
- Handle all in person sales and process orders accurately.
- Contact customers for outstanding pick-up orders, charge accounts along with updating payment in the system.
- Work closely with warehouse staff to ensure customer order is pulled in a timely manner.
- Keep all customer data up-to-date and required.
- Process courier orders, back orders, and manage customers’ back order reports.
- Process new accounts, returns and payments.
- Perform closing duties for office.
- Support sales staff with quotes, samples, and sourcing.
- Perform other duties as assigned.

The working conditions for this position require extended periods of sitting. Overtime may be required based on business needs.

This job is performed at our office at 690 Rennie Street and is not available as a remote position.

Wage: $18-$21 per hour

**Whitebird is dedicated to employment Equality**

Pay: $18.00-$21.00 per hour

Expected hours: No less than 42.5 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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