D2c Fulfillment Coordinator
20 hours ago
**Responsibilities**
- Use custom ERP system, Microsoft Excel, and shipping carrier web portals to set up and process D2C pre-order campaigns
- Review, validate, and refine D2C shipment address information
- Identify and resolve shipping data issues with customers
- Prepare D2C work order documentation for the packaging department
- Work in coordination with packaging department to ensure completion and organization of projects
- Coordinate D2C shipment logistics with the shipping department
- Serve as the primary client liaison for updates and troubleshooting, ensuring seamless communication, accurate order management, and prompt issue resolution
- Collaborate with PRP shipping teams and third-party logistics (3PL) providers to ensure timely deliveries and resolve issues
- Work with the Indie Business Development Manager and logistics department to refine and enhance workflow and processes
- Work with the accounting team to ensure accurate billing for D2C pre-order fulfillment services
- Resolve claims, including replacing damaged/missing product, and manage claims inventory
- Perform other related shipping duties as assigned, or as the situation dictates
**Physical Demands**
- Hybrid position that involves both office work and physical labour. Majority of role (¾ or more of shift) will be office based which requires the ability to operate standard office equipment. Involves substantially repetitive movements of the arms, wrists, hands and/or fingers.
- Requires sitting at desk ¾ or more of day, walking short distances for less than ¼ of day.
- Required to have visual acuity to perform activities including but not limited to analyzing data and figures, viewing a computer screen, extensive reading.
- Must be able to carry, lift, push or pull up to 25 lbs. intermittently throughout the shift
- Engage in frequent bending, stooping, squatting, pushing and pulling of parts and part containers
- Due to the open environment of the warehouse, must be able to work in various weather condition
**Requirements/Qualifications**
- 1-2 years of fulfillment, warehouse, or shipping experience required
- Strong customer service background required
- Proficient in Microsoft Office and Google Business Suite required
- Experience with online shipping platforms for managing D2C logistics is an asset
- Strong team player with the ability to work well with others and be collaborative in a team atmosphere.
- Ability to achieve results in a fast-paced environment with shifting priorities
- Must have strong attention to detail with excellent communication skills, both written and verbal
- Highly analytical thinker with very strong problem-solving skills
- Must be willing to work additional hours as business needs require.
- Demonstrated commitment to accuracy, efficiency, organization, and managing multiple projects while meeting departmental goals and deadlines
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