Contract Deployment Technician, Client Services

7 days ago

Richmond, Canada Boston Pizza International, Inc. Full time

**BOSTON PIZZA INTERNATIONAL INC.**:
***Position Title**: Contract Deployment Technician, Client Services

**Department**: Technology

**Location**:Richmond, BC

We are currently searching for a Contract Deployment Technician, Client Services. Reporting to the Senior Deployment Manager, Client Services, the Deployment Technician, Client Services (IT) is responsible for deployment, QA testing, support, and training of BP approved software and technologies for all divisions of Boston Pizza International and the franchised restaurant locations.. This position involves project deployment, helpdesk support, and project initiative research and development. It will also require a flexible work schedule to accommodate the project deployment.

**What we offer**:

- A unique and fun culture with an opportunity to make a difference on a large scale.
- Support for professional development by funding continuing education courses, seminars, conferences and professional association memberships.
- A proven track record for promoting internal talent - ask us about it
- A tight-knit team that will support you every step of the way in your new role.
- Boston Pizza is focused on giving back to the communities we work in; there are several opportunities to volunteer with our Future Prospects Foundation including a Humanitarian Build in the Dominican Republic each year.

**Scope of Responsibilities**:

- Responsible for the deployment of software builds and technologies to the restaurant
- Responsible for verification of system stability for staged and newly deployed POS technologies through remote support and onsite inspection
- Document reported problems into ticketing system and follow-up with stores to ensure timely resolution of problems and managed services
- Coordinating and following up on technical support issues with suppliers and vendors
- Responsible for project organization, implementation, deployment, and documentation
- Responsible for investigation and research & development into new technologies and initiatives
- Responsible for Hardware and Software evaluation and testing
- Perform other related tasks as may be assigned
- Working knowledge of Microsoft Windows (XP, Win7, Win10), Office 365, AD/Exchange Server
- Networking experience with firewalls and switches
- General knowledge and experience of standard restaurant operations
- Proactive with excellent organizational skills, time management and multitasking abilities
- Enthusiastic and strategic approach in dealing with tasks or challenges and exercises professionalism in all aspects
- Must have strong interpersonal communication and problem-solving skills
- Excellent customer service with ability to communicate with technical & non-technical users/clients & employees
- A team player with the ability to work independently
- Job will entail working a flexible schedule and hours to accommodate the Boston Pizza locations that are across the 6 time zones in North America.
- Flexible work hours could range anywhere in the 5am PDT to 6pm PDT time slot
- Technical Diploma or a Degree
- MCSE/MCSA is an asset
- General knowledge and experience of standard restaurant operations
- Experience with point of sale systems is an asset

We would like to thank you in advance for sharing your interest in Boston Pizza International and would like to note that only those selected for an interview will be contacted. We encourage you to follow our careers page and/or LinkedIn company profile for updates. Boston Pizza International is an equal opportunity employer.

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