Field Service Technician

5 months ago


Richmond, Canada The Lion Electric Co. Full time

Innovative manufacturer of zero-emission vehicles
Leader in transportation electrification in North America
**It’s us**
Every day, in our own way, we help improve our environment and our society.
**Come build the future with us**
**Why you should join our team**
- You’ll work in an exciting and constantly evolving work environment (you won’t get bored with us).
- Work/life balance : When you need to take time off for you and your family, no worries - and no questions asked.
- We offer (rock-solid) insurance coverage, and a great employee assistance program.
- At Lion, your career potential is limitless.

**As part of your daily work, you would have to**:
Support strategic electric vehicle deployments and be an active participant to the onboarding process by supporting the strategic accounts daily by providing ongoing trainings. You will also specialize in troubleshooting technical problems customers have with their product or service. You will be trained and developed to become a Vehicle Master / Power User.
- Provide a best-in-class customer service experience ;
- Assist Lion’s strategic account customer to facilitate the integration of electric trucks and buses to their fleet ;
- Support and provide the onboarding sessions to customers on their new vehicles ;
- Master electric truck and bus behaviors ;
- Perform driver training - electric vehicles ;
- Support Charging infrastructure team ;
- Support Lion’s technical support team and perform vehicle troubleshooting ;
- Perform critical maintenance and repairs ;
- Assist Commercial Operations team in Experience Centers deployments.

**If you read our description this far, it means you’re interested Read on**
**You have what it takes?**
- 5+ years of dealership experience (car, trucks, etc.)
- Excellent track record in Customer Service
- Master Technician
- ASE certifications (Light Duty Electric Specialist (L3) / Medium/Heavy duty truck (T series))
- Excellent troubleshooting skillset
- Excellent leadership skills
- Excellent team management
- Ability to travel to Canada and the US
- Passport required (factory training)

**We can’t wait to talk with you**

**Salary**: $30.00-$45.00 per hour

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- Day shift

Work Location: On the road



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