Program Account Specialist

3 weeks ago

Richmond Hill, Canada Staples Canada Full time

: 1234559

**Who we are**

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn, and grow together.

**We are building an inclusive and diverse team**

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

**Some of what you will do**:
The Program Account Specialist is charged with providing service and support services to Print & Marketing strategic program accounts & supporting new hire Business Development Managers with program account development. Under the direction of the Sales Support Team Supervisor, the Specialist will serve as the primary contact for program customers and is responsible for making judgments & discretionary decisions that affect the success of the customer relationship and will communicate them to the customer and sales reps.

**Specifically, You Will**:

- Primary contact for assigned strategic customer accounts; manages day to day transactions for customer
- Partners closely with AM’s/BDM’s to retain & grow program account relationships
- Provides guidance & supports new hire sales reps in the development of program account opportunities. This includes participating in customer meetings and developing pricing & services strategies for the client.
- Collaborates with reps & administers project requests from multiple contacts for digital & specialty print requirements
- Works with vendor partners to estimate associated costs (production processes, material costs, labour costs, distribution costs, estimating formulas) for special order requests outside of the program services agreement
- Verify accuracy of order request, including all relevant specifications
- Recommend efficient production and/or material alternatives if required
- Determine resource capabilities & specific production time to produce job(s)
- Ensure quotations match original order specifications & manage change requests
- Responds to client needs in a thorough & timely manner
- Manages ePrint Catalogue requirements with assigned accounts, working with Online Program account coordinator to implement updates/changes
- Convert quotations to orders and negotiate final details with suppliers
- Coordinate all preflight activities (including proofing) and/or design requirements (as required)
- Send payment instructions to customers and validate accurate customer payment followed by invoicing
- Ensure customer orders stay on track and arrive to customer’s destination when promised
- Have basic pre-flight file and set-up skills and leverage Creative Coordinator for complex requirements
- Utilizes request tracker to support measurement of efficiency and capacity

**Some of what you need**:

- college or technical school diploma in graphic arts or related discipline or equivalent experience.
- 3 years’ experience in the graphic communication & printing industry
- Understands steps involved in the printing process
- Strong understanding of medium and complex print specifications and ability to assess the integrity of quotations from vendors
- prior industry experience with knowledge of margins within multiple product categories

**Additional information**:
Hybrid Work environment

**Some of what you will get**
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...

**Vaccine Requirement**

Staples is committed to taking every reasonable precaution to protect our associates, our customers, and the communities we operate in. To support the health and safety of our associates, COVID-19 vaccination is an essential requirement of this position. As such, all offers of employment will be conditional upon either (i) proof of full COVID-19 vaccination or (ii) proof of need for accommodation under relevant human rights legislation, and Staples’s determination that the requested accommodation can be provided without undue hardship. You will be required to submit proof of full vaccination or proof of need for accommodation during our background screening process.

Bringyourpassion

LI-Hybrid

**Job** Print Solutions

**Location(s)** CA-ON-Richmond Hill

**Schedule** Full-time

**Employment Statement

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