Computer Services Off 3

6 months ago

Halifax, Canada Province of Nova Scotia Full time

**Salary**:$2,653.85- $3,231.58 Bi-Weekly / $69,000.10 - $84,021.08 Annually (PR 14)

**Position Type**: Full-Time Permanent (35 hours a week)

**Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension

**Location**: Halifax

**Department**: Cyber Security and Digital Solutions

**Union Status**: NSGEU-NSPG

**About the Department of Cyber Security & Digital Solutions**:
At Cyber Security and Digital Solutions we are putting people first. We are called a “digital” service for a reason - because we are helping government work the way that people expect things to work these days.

Our team is large, diverse, and passionate about making a difference in peoples’ lives. We believe in user-centered iterative digital service design, and practice internet-era ways of working. Working at the CSDS means you will be a part of a team whose work makes a difference through designing, continuously improving and delivering the programs and services people need, alongside caring, compassionate, highly-skilled people.

**_At the CSDS, we don't just accept difference - we celebrate a supportive culture of diversity, inclusion and belonging_**

The people who use government programs and services come from all walks of life. It is important that the CSDS reflects the people that we serve - so we can deliver better, and more accessible, and inclusive public services. We work hard to create an environment where different perspectives and experiences are valued. We are committed to helping diverse talent thrive.

**About Our Opportunity**:
Reporting to the Manager, Service Navigation, as the Business Analyst/Change Coordinator you’ll perform complex analytical and technical work in the areas of business process assessment, modification and planning for departmental program/business units in addressing fundamental business problems having both long term and short-term effects. This requires taking a leadership role in defining solutions and assisting with the implementation of strategic business process improvement initiatives to realize program and operational savings, improved client service and attainment of strategic goals.

You’ll provide leadership in the analysis of business processes and information systems as business requirements change to ensure effective business process and service delivery. You will also act as a liaison between and cross IT organization teams to ensure infrastructure services meet defined technology solutions and business needs, while supporting existing technology standards and helping to establish new ones. This position also provides support to the Change Management Team in the coordination and management of the change management process.

**Primary Accountabilities**:

- Conduct and document analysis for diverse, short, and long-term projects and enhancements related to the Department’s business and strategic goals. This includes assessment of the current situation and business requirements, development of solution recommendations, opportunity evaluation, development of business cases and cost analysis. Solutions may be business, process, technology and/or service oriented.
- Plan, facilitate and lead workshops with internal and external participants and facilitate decision making with the business, departmental management, and external vendors (where appropriate).
- Lead and complete the preparation and documentation of business requirements, business process definitions, workflow processes and data models, system specifications, and implementation plans.
- Ensure effective communication where agreement or cooperation is required or where there are barriers to understanding.
- Chair stakeholder and team meetings, coach, and mentor team members, and monitor tasks and quality of work. Delegate and coordinate work with other teams across departments.
- Determine and manage client expectations.
- Maintain current awareness and knowledge of new software, best practices, standards, and methodologies.

**.**:

- Provide support and coordination to the Change Management process.
- Assist Change Management in reporting, change schedules and CAB meetings, when required
- Ensure smooth operation of Change Management - Analyze Change Records to determine any trends/problems/improvements.
- Review the change record, and confirm the change record category, in collaboration with the Change Initiator
- Ensure the change record is complete.
- Review the change record for conflicts in the schedule of change.
- Ensure all assessors have been included in the assessment process.
- Coordinate with assessors and ensure all assessments are completed in time for CAB Meeting or approval.
- Monitor the progress of change records through to approval.
- Perform other duties as assigned by the Manager.

**Qualifications and Experience**:
To be successful in this role, you will have a bachelor’s degree in Computer Science plus a minimum of 3 years’ experience or gr

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