Scheduling Coordinator

3 weeks ago


Edmonton, Canada INCASA Home Care Services Full time

Incasa Home Care scheduler carries out various functions in making sure that health care aides that are tasked with the provision of care carry out their various functions efficiently. They also make sure that patients’ needs are met appropriately and adequately.
- Create and maintain schedules for healthcare aides
- Arrange or organize schedules for clients and/or patients in line with healthcare plans and availability of healthcare personnel that will attend to them
- Perform maintenance of all statistics and reports that have to do with both staff and patients
- Responsible for properly entering client and staff information into a database, and also updating it on a regular basis
- Carry out management of the information databases that contain details of both staff and clients
- Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis
- Build professional relationship(s) with clients so as to ensure excellent service delivery
- Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff
- Ensure scheduling systems are properly maintained. That is, ensure accuracy of scheduling systems
- Show respect for patients/clients by maintaining confidentiality
- Keep the team manager updated as regards conflict in schedules.

**Requirments**
- Must possess excellent communication skills on all fronts
- Must have good interpersonal skills.
- Must be able to multi-task and also display an incredible level of flexibility
- Must possess the ability to prioritize in the face of multiple tasks and/or duties
- He/she should have a good knowledge and understanding of customer care ethics
- Must possess good coordination and analytical abilities
- Must be someone that has a keen eye for details so as to be able to avoid and/or rectify conflicting schedules
- Must have excellent leadership qualities
- Must attend team and staff meetings as required
- Must be able to work effectively as part of a team or even lead a team if the need arises
- Ability to manage time and schedules effectively is very important
- Must be familiar with database and payroll software programs
- A post-secondary school degree in a health-related field would be an advantage
- A minimum of 2 years work experience in a home care capacity
- Experience in a customer service role or healthcare management position would be of added advantage
- Must have basic knowledge of computer programs.

**Job Types**: Part-time, Full-time, Casual
Part-time hours: 20-35 per week

**Salary**: $18.50-$19.50 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evenings
- Holidays
- Monday to Friday
- Morning shift
- On call
- Weekend availability

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 2 years (preferred)
- Scheduling Coordinator: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location



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