Business Analyst

4 weeks ago


Remote, Canada Thinking Big Information Technology Inc. Full time

**Roles and Responsibilities**:
Thinking Big is seeking qualified Business Analyst, to ensure the needs of client are met.

**Roles and Responsibilities**:

- Working jointly with the eCRM Program team to ensure CRM concepts are leveraged with configuration where possible resulting in the delivery of quality software meeting the client requirements;
- Conducting, leading, and supporting interviews and analysis with multiple stakeholders to gather user requirements, following the Government’s Agile-Iterative methodology via workshops, questionnaires, surveys, site visits, workflow analysis, use cases, scenarios, and other methods;
- Working with internal and external BA’s, QA’s, and Developers to ensure requirements are making it into the Build/Release;
- Leveraging CRM knowledge and experience to identify opportunities for process improvements and provide analysis, propose change strategies, and communicate proposed strategies appropriately;
- Providing in depth knowledge for use and best fit modules of CRM capabilities to address the requirements with mínimal customization and maximum reusability;
- Translating business requirements into CRM Functional specifications and User Stories in MS Azure DevOps to support the delivery of an eCRM in a composable architecture environment;
- Maintaining all documentation as changes are introduced;
- Creating iteration release notes;
- Providing coaching, mentoring, and knowledge transfer to ITSS team members for eCRM;
- Providing requirements for data migration from various source systems to the eCRM built on Oracle Fusion Cloud;
- Developing and conducting reviews to ensure that requirement specifications are correctly interpreted and communicating changes, enhancements, and modifications - verbally or through written documentation to project managers, sponsors, and other stakeholders so that issues and solutions are understood;
- Supporting Quality Assurance and Integration Testing;
- Supporting User Acceptance Testing and participate in post-production functional support

**Qualifications**:

- A minimum of five (5) years of demonstrated experience as a Business Analyst working within a complex environment;
- A minimum of two (2) years working with Customer Relationship Management (CRM) Commercial of the shelf (CoTs) products as a Business Analyst or equivalent:

- Experience with Oracle Fusion Cloud is an asset;
- Experience with business and technical requirements analysis, elicitation, modeling through a CRM lens verification and methodology development; overseeing design and development; and
- Experience with prioritizing and managing multiple tasks simultaneously, working in a team environment, and managing projects.
- Resources must have a strong customer service orientation;
- Demonstrated ability to work in a dynamic environment, establish priorities, and meet tight deadlines;
- Experience working in a team environment; and
- Excellent interpersonal, analytical, and creative problem-solving skills.

The following experience is an asset:

- Experience working with government organizations;
- Oracle Fusion Cloud CRM;
- Agile-Iterative Methodology; and
- Experience with Microsoft Azure DevOps.

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $60,000.00-$80,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- CRM software: 2 years (required)

Work Location: Remote

Expected start date: 2024-05-06


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