Technical Business Analyst, Digital Services

3 weeks ago


Remote, Canada Granicus Inc. Full time

**The Company**

**Serving the People Who Serve the People**
- Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
- Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
- Want to know more? See more of what we do here.

This Technical Business Analyst role lives within the customer engagement arm of the Granicus’ Digital Services Implementation Team and is a key member of the Implementation Services (IS) team. This team helps customers (government agencies) create valued online services, and partners with customers to enhance the way that government organizations support their communities through strategic experience management. While this position may work with all products in the Digital Services portfolio, the primary focus is on the AMANDA software (Advanced Management and Data Automation).

As a Technical Business Analyst, you will bridge the gap between our government clients' business needs and the technical capabilities of the AMANDA software platform. Leveraging your 5+ years of experience, along with your advanced SQL skills, you will collaborate closely with cross-functional teams, including government stakeholders, software developers, project managers, and quality assurance professionals. Your role will involve gathering, analyzing, documenting, and communicating requirements, utilizing advanced SQL queries, to drive the successful delivery of AMANDA software solutions within the unique context of government processes. Your insights and expertise will be instrumental in optimizing government workflows, improving operational efficiency, and ensuring client satisfaction.

**Essential Functions**:

- Work closely with government clients and stakeholders to understand their specific processes, objectives, and challenges.
- Elicit, document, and prioritize clear and actionable requirements for AMANDA software implementations and enhancements within the gov tech sector.
- Utilize advanced SQL querying to analyze data and gain insights into government processes, aiding in requirements identification.
- Analyze and map current and future government processes to identify areas for improvement and optimization.
- Create detailed business requirement documents (BRDs), functional specifications, use cases, user stories, and process flow diagrams tailored to government agencies.
- Ensure that requirements are comprehensive, well-structured, and aligned with both government expectations and software capabilities.
- Facilitate effective communication between technical and non-technical stakeholders, ensuring a shared understanding of requirements within the gov tech context.
- Coordinate with software developers, project managers, and QA teams to accurately translate government business requirements into software features.
- Participate in the testing and validation of AMANDA software solutions for government agencies to ensure alignment with defined requirements and quality standards.
- Collaborate with QA teams to develop and execute test plans, ensuring comprehensive coverage of government-specific scenarios.
- Stay updated on industry trends, best practices, and advancements within the gov tech sector.
- Identify opportunities for software enhancements and process improvements based on government user feedback and evolving needs.

**Security Requirements**:

- Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

**Qualifications**:

- Proven experience of 5 years as a Business Analyst or 4 to 6 years of related work experience with progressively increasing responsibility enterprise solutions within the gov tech sector.
- Strong understanding of business process analysis, requirements gathering, and documentat



  • Remote, Canada Nucleo Digital Full time

    We are looking for a Digital Analytics Implementation Specialist. Role description The Digital Analytics Implementation Specialist is responsible for reporting, analyzing and providing insights on all digital activities for Brand, Marketing & Measurement, Digital Hub and This individual will work across the organization demonstrating the value of data by...

  • Business Analyst

    6 days ago


    Remote, Canada Doxim Full time

    Doxim is the customer communications and engagement technology leader, serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively,...


  • Remote, Canada 247Labs Full time

    **Job Description: Technical Project Manager/ Business Analyst** **Position Overview**: **Key Responsibilities**: - Lead the planning, execution, and successful delivery of software projects, ensuring they are completed on time, within budget, and to the highest quality standards. - Act as a Scrum Master, facilitating daily scrums, sprint planning...

  • Digital Analyst

    7 days ago


    Remote, Canada EDB Full time

    **A Little About Us** Innovative, collaborative minds wanted. The world loves Postgres. We envision a world where organizations thrive by harnessing the full power of Postgres, the world's fastest growing and most loved and used open source database. Our mission is to enable data teams everywhere to harness the full power of Postgres, whether on premises or...


  • Remote, Canada Online Business Systems Full time

    Online Business Systems is an industry leader at the forefront of creating and implementing highly innovative and robust digital transformation and cybersecurity solutions for our clients. We offer a supportive and collaborative work environment where your contributions are highly valued and your professional growth is actively encouraged. **What you'll...

  • Business Analyst

    4 days ago


    Remote, Canada Obadgroup Systems Inc Full time

    Detailed Requirements: The individuals will be assigned tasks and responsibilities including, but not limited to: - Excellent communication skills (written, oral, and presentation), experience working directly with Senior Executives - Authoring program and project documents including briefing notes, business cases, project charters, project scope...


  • Remote, Canada Vandy Digital Marketing Inc. Full time

    **Job Title**: Digital Marketing Student **Company**: Vandy Marketing **Location**: Halifax, NS (Hybrid Remote) **Job Type**: Full-Time **About Us**: Vandy Marketing is a full-service digital marketing and design agency helping small businesses find success and grow online. We’re a dynamic and innovative digital marketing company that specializes in...

  • Business Analyst

    7 days ago


    Remote, Canada Thinking Big Information Technology Inc. Full time

    **Roles and Responsibilities**: Thinking Big is seeking qualified Business Analyst, to ensure the needs of client are met. **Roles and Responsibilities**: - Working jointly with the eCRM Program team to ensure CRM concepts are leveraged with configuration where possible resulting in the delivery of quality software meeting the client requirements; -...


  • Remote, Canada Rehash Digital Full time

    This is a great opportunity for an associate wanting to get into SaaS sales to learn from a seasoned SaaS leader, learn valuable sales process, sales skills, and training that is considered industry standard in the SaaS space. You will also have the opportunity to sell SaaS software including Hubspot, Thryv Software, TouchBistro, and...


  • Remote, Canada Patron Technology Full time

    **DIGITAL MARKETING ANALYST INTERN**: **WHO WE ARE**: Patron Technology is redefining what it means to be an event creator by empowering organizers to take control of their entire event experience. With our powerful ticketing, engagement, mobile apps, and cashless products fit for any event, creators can transform the attendee experience and become leaders...


  • Remote, Canada Grype Digital: Membership Sites for Associations Full time

    We are looking for a motivated and creative digital marketer to help implement our sales and marketing initiatives. This is a creative marketing role with lots of freedom to bring your ideas to the table. If you like to think outside the box, problem-solve and get satisfaction in finding clients, this is your opportunity! **About Grype Digital** We build...


  • Remote, Canada Abilis Solutions Inc. Full time

    **Take the next step in your business analysis career!**: As a leader in delivering comprehensive inmate management solutions, Abilis is the fastest growing company in its segment. Our suite of CORIS® products has captured the attention of corrections professionals around the world who seek to improve recidivism rates, increase operational efficiencies, and...

  • Digital Strategist

    2 days ago


    Remote, Canada Dawn InfoTek Inc. Full time

    **Dawn InfoTek Inc. **is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated in delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. We are currently seeking competent individuals to fill the role of **Digital...


  • Remote, Canada Cree Board of Health and Social Services of James Bay Full time

    The person who coordinates, manages and supervises the analysis, implementation, evolution, implementation, support and operational support of projects concerning complex, multi-site information systems that affect several sectors of the organization. He/she acts as an expert in his/her field of specialization. He/she coordinates the work of a team of IT...


  • Remote, Canada Equinix Full time

    Associate Data Analyst, Product Led Growth Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our...

  • Business Analyst

    2 days ago


    Remote, Canada Kastech Software Solutions Group Full time

    In KastechSSG we are looking for an **Business Analyst - Level 2 ($123.42/hour)**, to work **Remotely **for one of our partner companies! **General Duties**: - Process/System Workflow Diagrams: working closely with the Application Services team and Horizon business stakeholders, the BA will be expected to document and validate current state processes and...

  • Business Analyst

    7 days ago


    Remote, Canada Alteo Full time

    Alteo is looking for a Business Analyst for a contract position. Part time 2 days per week. ** 100% remote job you can be located anywhere in Canada ** Responsibilities: - Document user stories - Understand requirements - Help document and system processes - Help on mapping process Profile: - DEC/BAC in IT or equivalent - 2-5+ years of experience -...


  • Remote, Canada Alimentiv Full time

    The Product Manager, Digital Pathology (Innovation), is primarily responsible for driving the development and enhancement of Alimentiv’s cutting-edge hardware and software Medical Imaging solutions. This pivotal role will engage and align stakeholders from both business operations and technology, ensuring our products meet evolving corporate, industry,...


  • Remote, Canada Samsara Full time

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...


  • Remote, Canada Cloudli Communications Full time

    **Bilingual French/English - bilingue français/anglais** **Who we are looking for**: Cloudli’s team is currently looking for a Technical Support Agent. - Do you take pride in listening to customers and resolving their challenges, whether it's technical, training or operational in nature? - Are you the kind of person who has excellent troubleshooting and...