Air Ticketing Specialist

4 days ago

Halifax, Canada TripArc Full time

Company Description

Founded in 2017, **TripArc** is a privately held software company that powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network of suppliers enables our clients seamless real time access to a comprehensive range of travel options and services globally with over $750 million worth of transactions managed through our platform annually - all at the industry’s best rates for travelers and rates of return for travel advisors and tour operators.

Our industry leading platforms address the current challenges the travel industry is facing because of the pandemic and offers solutions in technology, purchasing, finance and marketing. We deliver solutions to travel professionals in the most effective way possible based on our deep experience with two leading brands in the luxury travel space - Kensington Tours and Travel Edge - we have real insight into the needs of tour operators and travel agencies today.

**TripArc’s **goals are simple. To make our distribution network of over 1400 travel entities and our network of suppliers and agents more profitable, efficient and help them create truly unique travel for their clients. The travel industry was impacted by the pandemic, but as leaders in the industry, our turnaround has been significant and is gaining momentum. With the pent-up demand we are already seeing, we are here to help our clients make the most of it.

**Job Description**:
**Why work for us?**

We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While TripArc offers great perks, it’s not just the benefits that make our culture great. It’s the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.

**Responsibilities**
- Answer service desk tickets from agents to assist with ticketing, itinerary building, pricing options, contract questions, waivers and favors and anything else airline related. The emphasis is on pro-active selling of the preferred suppliers and finding the option that meets the agent’s needs to obtain the best utilization of contracts.
- Maintain up to date knowledge of all Air Contracts with all preferred suppliers to advise agents of their profit opportunities and to ensure ticketing is directed to the correct ARC for utilization purposes.
- Ability to manipulate complex international itineraries for the purpose of best pricing options utilizing published and/or Net fare pricing options; also taking commission opportunities into consideration.
- Process ticket requests from agents in multiple GDS systems including exchanges and refunds. Initially all training will be in Sabre GDS and then progress to Amadeus.
- ADX fulfillment including manual ticketing when needed as well as all intervention needed on existing bookings.
- Utilize excellent customer service skills to assist agents in resolving issues with their customer’s travel arrangements.
- Maintain personal agent queues for automated QC & schedule changes.

**Qualifications**:

- Travel Industry School or equivalent
- International tariff training
- 5+ years of international travel industry experience
- 5+ years of Native Sabre experience including ticketing entries to include manual exchanges & phase IV ticketing
- Most have experience with Sabre, Apollo & Amadeus GDS experience considered an asset
- 5+ years working with multiple international airline agreements
- Must provide clear and professional communication in all interactions. Must prioritize work effectively and pursue issues through to successful resolution.
- As the team grows successful collaboration with new and existing team members will be critical. Clear, cordial interaction and appropriate sharing of responsibility are critical assets.
- Will maintain the highest level of fiduciary trust and ethical behavior in executing corporate business
- Must be committed to ongoing enhancement of technical and soft skills.
- Need to stay current with industry developments in the travel field and surface these developments where they have value to the efficient execution of company business or strategy.

Additional Information
**Cultural Fit**:

- Thrives working in a technology and KPI-driven organization.
- Able to thrive in an entrepreneurial environment with ambiguity.
- Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working.
- Low ego and a team player.
- Has the ability to build trust and work through conflict both.

**Additional Information

  • Marketing Specialist

    7 months ago

    Halifax, Canada Good Air Ventilation Systems Full time

    Good Air is a dealer for Fujitsu, a top heat pump brand in the industry. For over 15 years, we’ve designed and installed custom heating, ventilation and air conditioning solutions for both residential and commercial customers across HRM. Good Air is one of the first Venmar AVS installers in Halifax, Nova Scotia. Good Air is more than just a...

  • Technical Specialist

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$2,640.65 - $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Province Wide **Department**: Cyber Security and Digital Solutions **Union Status**:...

  • Air Quality Protection Advisor

    3 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Environment and Climate Change **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:22-Oct-24 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: Nova Scotia Department of Environment and Climate Change’s role is to protect the environment and human health through...

  • Air Quality Protection Advisor

    3 months ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition #**: 44278 **Department**: Environment and Climate Change **Location**: HALIFAX **Type of Employment**: Permanent **Union Status**: NSGEU - NSPG **Closing Date**: 22-Oct-24 (Applications are accepted until 11:59 PM Atlantic Time) About Us Nova Scotia Department of Environment and Climate Change's role is to protect the environment and human...

  • Technical Specialist

    2 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary Range**:$2,653.85 - $3,231.58 Bi-Weekly / $69,000.10 - $84,021.08 Annually (PR 14) **Position Status**:Permanent **Benefits**:Paid Holidays, Vacation, Family Leave, Health, Dental, and Defined Benefits Pension **Location**:HALIFAX **Department**:Cyber Security & Digital Solutions **Union Status**:NSGEU - NSPG **Closing Date**:11/13/2024...

  • Logistics Specialist

    7 months ago

    Halifax, Canada John Ross & Sons Ltd. Full time

    John Ross & Sons Ltd. Is a fourth generation, family owned, scrap metal recycler. The company is the largest scrap metal recycling facility in Atlantic Canada and has been in operation for over 70 years, primarily in Halifax. John Ross & Sons Ltd. Specializes in purchasing and processing all ferrous and non-ferrous scrap metals. We are currently seeking a...

  • Freight-forwarding Specialist

    7 months ago

    Halifax, Canada John Ross & Sons Ltd. Full time

    John Ross & Sons Ltd. Is a fourth generation, family owned, scrap metal recycler. The company is the largest scrap metal recycling facility in Atlantic Canada and has been in operation for over 70 years, primarily in Halifax. John Ross & Sons Ltd. Specializes in purchasing and processing all ferrous and non-ferrous scrap metals. We are currently seeking a...

  • Implementation Specialist, Provisioning

    7 months ago

    Halifax, Canada Global Relay Full time

    **Who we are**: For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their...

  • Automotive Repair Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada Hertz Full time

    Job OverviewWe are seeking a skilled Automotive Repair Specialist to join our team at Hertz Corporation.CompensationThe starting hourly wage for this position is $30.00, with opportunities for increase based on experience.Job ResponsibilitiesAs an Automotive Repair Specialist, you will be responsible for performing vehicle repairs independently, without...

  • Contracts Administration Manager

    5 hours ago

    Halifax, Canada TripArc Full time

    Company Description Founded in 2017, **TripArc** is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best...

  • Move Coordinator

    7 months ago

    Halifax, Canada Province of Nova Scotia Full time

    **Salary**:$2,640.65 - $3,215.50 Bi-Weekly / $68,656.90 - $83,603.00 Annually (PR 14) **Position Type**: Full-Time Permanent (35 hours a week) **Benefits**: Paid Holidays, Vacation, Sick/Family Leave, Health, Dental, and Defined Benefits Pension **Location**: Halifax **Department**: Cyber Security and Digital Solutions **Union Status**:...

  • Technical Help Desk Specialist

    3 days ago

    Halifax, Nova Scotia, Canada United Software Group Inc Full time

    Job Overview:We are seeking a highly skilled Technical Help Desk Specialist to join our team at United Software Group Inc. This role is focused on providing exceptional technical support to our clients, utilizing strong communication and troubleshooting skills.About the Role:This French Bilingual Help Desk Associate position is responsible for resolving...

  • Community Energy Solutions Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada Green Pump Energy Full time

    About Our TeamAt Green Pump Energy, we're a leader in HVAC solutions, transforming homes across Nova Scotia with energy efficiency and comfort. Our commitment to sustainability, cutting-edge technologies, and partnerships with industry leaders like Hisense, Direct Air and Efficiency Nova Scotia set us apart.Why Choose Us?We offer job security with a clear...

  • Field Server Tech

    4 months ago

    Halifax, Canada Unisys Full time

    **What success looks like in this role**: - Performs server and storage break and fix. - Provides support for Enterprise products - Desk side support specialist - Possesses other, high skilled, specialized technical skills. - Provides support for software, hardware and networking support for desktops, laptops and servers - Installs and maintains PCs and...

  • Technical Support Specialist, Helpdesk

    7 months ago

    Halifax, Canada Defence Construction Canada Full time

    **Flexible and hybrid work schedule** You may also work remotely from Victoria, Comox, Halifax or Kingston! **KEY AND PERIODIC ACTIVITIES** **The duties and responsibilities listed below are representative but not all-inclusive**: **Primary** - Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk - Support the...

  • Technical Specialist-noc

    3 weeks ago

    Halifax, Canada Eastlink Full time

    Technical Specialist - NOC Eastlink **Designated office**: Young Tower 6080 Young Street Halifax, NS **This position is**: 100% working from the designated office location. Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive,...

  • Farm Labourer

    4 days ago

    Halifax, Nova Scotia, Canada Merks Poultry Farm Limited Full time

    Job Title:Farm Labourer - Animal Care SpecialistAbout the Role:We are seeking a reliable and physically capable Farm Labourer to join our team at Merks Poultry Farm Limited. As an Animal Care Specialist, you will be responsible for ensuring the health and wellbeing of our poultry and egg production facilities.Key Responsibilities:Disinfect pens, barns or...

  • Heavy Equipment Maintenance Specialist

    4 days ago

    Halifax, Nova Scotia, Canada MatrixHR Full time

    Job OverviewWe are seeking a reliable and skilled Heavy Equipment Maintenance Specialist to join our team in Halifax, NS.Estimated Salary: $55,000 - $70,000 per yearResponsibilities:General maintenance and cleaning of equipment and facilities.Setting up for work on vessels or in shops.Preparing and applying coatings.Fundamental safety watch duties.Assisting...

  • Asset Management Specialist

    7 months ago

    Halifax, Canada IMP Group Full time

    **Asset Management Specialist**: **Requisition ID**:1411** **Why Choose IMP Aerospace & Defence**: IMP Aerospace & Defence is not only one of the leading companies in the Aerospace field, but we are also one of the most engaging and equality advocating companies to work for. We believe that regardless of where you work at IMP Aerospace & Defence, you are a...

  • Graphics and Video Playback Operator

    7 months ago

    Halifax, Canada Events East Group Full time

    Halifax, NS Media Arts and Entertainment Experienced Relief / Casual **THE ORGANIZATION**: At Events East Group, we proudly manage and operate the Halifax Convention Centre, Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether we're attracting large delegations or...