Branch Operations Manager

3 days ago


Thunder Bay, Canada Eriks Full time

Position: Branch Operations Manager*

Location: Thunder Bay, Ontario

Job Type: Full Time

Status: Exempt

Reports to: District Operations Manager
- _This is a safety sensitive position_

SUMMARY OF ROLE

The Branch Operations Manager will work closely with District and Area Operations and Sales personnel and will be responsible for the daily operations of the branch. This will include the supervision and management of the Customer Service, Warehouse, Fabrication and Field Service areas to achieve maximum efficiencies and performance goals of the company.

RESPONSIBILITIES
- Must maintain 100% commitment to safety policies and procedures.
- Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents.
- Monitor, review and manage all Non-Conformance and Corrective Actions as required by ERIKS Quality process and submit QCFE’s.
- Performs basic operations within company operating system, including all transactions related to transfer entries, sales order entry; and inventories.
- Manage inventory to working capital requirements and maximize turns while keeping customer delivery commitments; Ensures cycle-counting is complete, on-time and accurate.
- Monitor pricing renewals, ensure gross margins to business plans and maintain customer contracts. Ensure all vendor price increases are reviewed and passed on to customers where possible. Oversee changes to major customer inspection, packaging and service programs to ensure we price products correctly for the services provided.
- Supervises warehouse/production and customer service associates; ensure proper staffing levels are maintained,
- Drives accountability to CSSR metrics.
- Monitor and manage critical KPI’s for the branch including orders shipped vs internal SLA; lost quote review and action log, inventory, pricing and lead times.
- Evaluate and review associate performance; support their development; encourage and motivate associates to perform at their best; provide corrective coaching and ensure accountability if performance concerns are identified;
- Engages both Ops and sales team to achieve high levels of customer satisfaction.
- Oversee all employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented.
- Conduct effective Customer Satisfaction Meetings; ensure action plans are created and complete.
- Participate in identifying, developing and implementing processes to absorb new business; seeks out and implements continuous improvement activities across operations.
- Monitor and respond to KPI’s to strengthen results and provide feedback on team performance.
- Provides operational and resource support to other locations as needed.
- Establishes production schedules and assigns jobs to production/warehouse and customer service associates
- Assembles components, tests, inspects, identifies and packages resale products, as needed
- When required, processes incoming inquiries into company sales system.
- Builds and maintains strong internal and external relationships
- Ensures required quality-related documentation is maintained
- Complies with the employee handbook and company policies governing associate conduct
- Performs additional duties as assigned.

COMPETENCIES

Knowledge:

- Production & Distribution,
- Customer service
- Mechanically inclined
- Understand warehouse processes
- Carrier procedures; shipping and receiving
- Systems knowledge, order entry, inventory management

Skills
- Experienced leader capable of building and maintaining a high performing team
- Strong planning skills, works efficiently
- High level of computer proficiency; demonstrated ability with variety of software products
- Well organized; able to prioritize workloads
- Strong communication skills
- Detail oriented; analytic
- Demonstrates initiative

QUALIFICATIONS
- College degree preferred, will consider equivalents
- 5-8 years supervisory experience
- Relevant industry experience preferred

Total Rewards
- Competitive compensation plan
- Health Benefits: medical, dental, vision, short term and long-term disability
- Defined Contribution Pension Plan
- Paid time off

Competencies
- Analyzing
- Self-Starter; performs at a high level with mínimal supervision
- Strong written and verbal communication skills
- Builds working relationships across multiple functions; able to assess and respond to needs of multiple stakeholders

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.


  • Branch Manager

    4 weeks ago


    Thunder Bay, Canada Arbor Memorial Inc Full time

    How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and...

  • Branch Manager

    3 months ago


    Thunder Bay, Canada Roofmart Full time

    Fantastic Opportunity to Be Part of a Great Team! Roofmart, Canada’s National distributor for Exterior Building Supply for Roofing, Siding, Metal and Building Envelope. With over 50 Roofmart locations across Canada, we are strategically positioned to handle all our customer needs. We are looking for Enthusiastic, Driven, Outside of the Box Thinkers to...

  • Branch Assistant

    6 months ago


    Thunder Bay, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Thunder Bay, Canada Roofmart Full time

    Fantastic Opportunity to Be Part of a Great Team! Roofmart, Canada’s National distributor for Exterior Building Supply for Roofing, Siding, Metal and Building Envelope. With over 50 Roofmart locations across Canada, we are strategically positioned to handle all our customer needs. We are looking for Enthusiastic, Driven, Outside of the Box Thinkers to help...

  • Branch Administrator

    6 months ago


    Thunder Bay, Canada Nucor Rebar Fabrication Full time

    **Purpose**: Provide administrative assistance to the Branch by performing tasks that are repetitive in nature and mínimally complex. Perform support at a basic operational level regarding two or more of the essential support functions necessary for the operation of the branch, including Human Resources support, production scheduling/shipping, inventory...

  • Operations Manager

    6 months ago


    Thunder Bay, Canada Wajax Full time

    Accountable/responsible for leading, directing and mentoring Branch employees in the achievement of the strategic and operational vision set by Wajax. Manage branch operations to achieve company targets and to ensure branch activities support a safe and productive atmosphere. **Key Accountabilities** - Prepare and administer annual budgets and monthly...

  • Branch Manager

    6 months ago


    Thunder Bay, Canada Ontario Native Women's Association Full time

    **_**Indigenous Women are encouraged to apply. First preference will be given to all qualified Indigenous applicants.**_** **Why make ONWA your career choice?** **_ Make a difference in the lives of Indigenous peoples by supporting and advocating for positive change. ONWA prides itself on providing all employees with a total rewards package that is...

  • Branch Manager

    3 months ago


    Mahone Bay, Canada BMO Financial Group Full time

    562 Main Street Mahone Bay Nova Scotia,B0J 2E0 Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives....

  • Branch Administrator

    6 months ago


    Thunder Bay, Canada Nucor Rebar Fabrication Full time

    Nucor Rebar Fabrication is North America’s leading fabricator, installer and distributor of concrete reinforcing steel and related products. Nucor Rebar Fabrication provides local service from rebar fabrication shops across North America. Each location is equipped with state-of-the-art fabrication equipment, however, it is OUR TEAM that makes the...

  • Branch Manager

    6 months ago


    North Bay, Canada Scotiabank Full time

    Requisition ID: 190527 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Branch Manager, you will assume responsibility for the overall success of the branch by working to meet financial objectives related to the profitable growth and retention of the branch’s personal and...

  • Branch Manager

    6 months ago


    North Bay, Canada AIM Kenny U-Pull Full time

    Company Description **Kenny U-Pull** takes pride in giving used vehicles a second life. Our 26 auto recycling yards across Eastern Canada are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting! At...

  • Branch Manager

    7 months ago


    North Bay, Canada AIM Kenny U-Pull Full time

    Company Description **Kenny U-Pull** takes pride in giving used vehicles a second life. Our 26 auto recycling yards across Eastern Canada are backed by 400+ employees, all passionate about the revalorization of used cars and the desire for a greener environment for future generations. Since 2008, we have recycled over 1 million vehicles and counting! At...


  • Thunder Bay, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Full-time (1.0 FTE) Program Name: Branch Operations Number of Hours Bi-Weekly: 75 Work Schedule: Days Union/Bargaining Unit: UNIFOR On-Call: No **Job Summary**: The Administrative Assistant I is responsible for administrative support functions to assist VON in providing quality service to the...

  • Order Fulfillment

    6 months ago


    Thunder Bay, Canada Branch Point Inc. Full time

    *Order Fulfillment & Assembly E loyee* *Who you are:* You ke things - thodical and ste y, but you know the busi ss sometimes calls for fast and frenzied, and you don't mind digging into to make it happen. You have remarkable attention to detail and you take pride in getting it done right the first time. *Qualifications:* - Positive attitude and...


  • Thunder Bay, Ontario, Canada Toromont Cat Full time

    The Product Support Operations Manager is a key role within Toromont Cat, responsible for driving the growth and profitability of our branches across Eastern Canada. This position requires strong leadership skills to maintain and support company objectives through effective management and growth of parts and service operations.We are seeking an experienced...


  • Thunder Bay, Ontario, Canada Toromont Cat Full time

    About Us:">Toromont Cat, a leading equipment dealer with over 4,000 employees and 56 locations across Eastern Canada, is seeking an experienced Senior Operations Manager to oversee the growth and profitability of our branches.">Job Summary:">The Senior Operations Manager will be responsible for managing all aspects of product support, including parts and...


  • North Bay, Canada Ministry of Transportation Full time

    Are you a motivated individual who thrives in a fast-paced, changing and dynamic team environment? Bring your expertise with administration and coordination skills to the Northeast Operations or West Operations of the Ministry of Transportation. Operations Division Region Operations offices are the ministry integrators for all transportation services in...

  • Manager, HR

    2 months ago


    Thunder Bay, Canada Bayshore HealthCare Full time

    The Human Resources Manager reports to the Area Director and supports the overall HR functions within the branch setting in collaboration with the assigned National Development Centre HR Business Partner. - Primary Duties/Responsibilities Handle all telephone and written inquiries relating to the hiring and selection of Field employees as requested, and in...

  • Rental Manager

    6 months ago


    Thunder Bay, Canada Driving Force Full time

    Driving Force is currently seeking a Permanent Full-Time Rental Manager to lead the Rentals department at our Thunder Bay location. We are looking for a leader who is passionate about delivering the highest levels of service and developing long-lasting relationships within the branch. The Rental Manager is responsible for the department’s operating...

  • Management Trainee

    3 weeks ago


    Thunder Bay, Canada Enterprise Holdings Full time

    Must be at least 18 years old. Must have a 2-year Diploma, 4-year bachelor’s degree preferred. Must have 6 months cumulative experience or involvement in any of the following: Sales & Customer Service: commission sales, retail, restaurant, or hospitality industry Leadership: military, athletics/team activities, university clubs/organizations Must have a...