Customer Information Specialist

3 weeks ago

Oakville, Canada Town of Oakville Full time

**Employment Status**:Temporary Full-time until March 8, 2024 (CUPE 5348)
**Hours**: 35 hours per week with ability to work all shifts (days, evenings, and weekends)
**Location**: Glen Abbey branch

**Do you have a passion for knowledge and excellent customer service skills? Oakville Public Library has seven library branches that are dedicated to serving the diverse community of Oakville. In this role, you’ll support the public, collection and library operations within a branch to provide services that strive to Inspire Oakville.**

**What you'll do**
**As a Customer Information Specialist you will**:

- Provide great customer service to all customers, adhering to AODA’s customer service standard, which includes but is not limited to assistance with circulation of materials and account information
- Conduct in-depth reference and readers’ advisory services to the public
- Prepare and conduct programs, participate in outreach opportunities and create & maintain relationships with external groups
- Accurately interpret library policies during customer interaction
- Assist customers in accessing online and print information using all technologies, including mobile devices and 3D printing
- Support and promote self-service technology and provide technical support to customers
- Assist with collection maintenance and promote library collections
- Understand and promote OPL resources, programs and services
- Develop new skills and participate in professional development opportunities
- Work in compliance with the provisions of the Occupational Health & Safety Act, the Workplace Safety and Insurance Act, other relevant health and safety legislation, and the OPL’s Health & Safety Program
- Perform other duties as assigned

**Is this a good fit for you?**
**We're looking for someone who can**:

- Provide excellent customer service to both internal and external customers
- Use extensive knowledge of print and online resources to support reference and readers’ advisory services for customers of all ages
- Prepare and conduct instructional programs, presentations and facilitate group discussions
- Perform work requiring accuracy and attention to detail
- Exercise good judgment and decision making skills
- Exhibit excellent interpersonal and relationship building skills
- Possess excellent organizational and time management skills with the ability to prioritize and multitask in a busy environment
- Work independently and as part of a team
- Respond effectively to change
- Be aware of new and emerging trends in library services and programs

**Your experience and educational background**:

- Master in Library and Information Science (MLIS) or undergraduate degree with Library and Information Technician diploma or equivalent degree program in library and information studies
- A minimum of two (2) years of related library work experience
- Experience with an integrated library system
- Working knowledge of 3D printers, RFID, and Microsoft Office

**Who are we?**
Oakville Public Library strives to fulfill our mission of cultivating discovery and creativity in every phase of life. We are focused on exceptional customer service to meet the needs of the children, youth, adults, and seniors utilizing our physical or online services. We continue to be agile in our mandate to meet the needs of the residents of Oakville.

**What's it like to work at Oakville Public Library?**
It's challenging, stimulating, and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, we commit to providing access to tangible resources and programs that inspire, encourage, and provoke thought for the residents of Oakville.

A Security Clearance Check with Vulnerable Sector Screening will be required for all employees and volunteers of the Oakville Public Library. Successful applicants must submit the Security Checks (dated within the last six months) prior to or on the first day of employment.

  • Customer Information Specialist

    2 days ago

    Oakville, Canada Town of Oakville Full time

    **Postion 1** **Employment Status**: Permanent Part-time (CUPE 5348) **Hours**: 18 hours per week with ability to work all shifts (days, evenings, and weekends) **Location**:Central branch **Position 2** **Employment Status**: Permanent Part-time (CUPE 5348) **Hours**: 24 hours per week with ability to work all shifts (days, evenings, and...

  • Contact Centre Information Specialist

    6 days ago

    Oakville, Canada Sheridan College Full time

    Reporting to the Manager of Client Services, Office of the Registrar, the Post-Secondary Contact Centre Information Specialist delivers front-line telephone support and e-communications with the provision of time-sensitive, accurate registrarial and general College information for all components of the student life cycle to support enrolment and retention....

  • Associate Customer Experience Specialist

    4 weeks ago

    Oakville, Canada USG Corporation Full time

    CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products, and people to build walls, ceilings, and careers._ **CGC Inc. is currently recruiting an Associate Customer Experience...

  • Customer Order

    4 weeks ago

    Oakville, Canada SUEZ Full time

    **Do you have what it takes to exceed customers' expectations? We're looking for dedicated and motivated individuals who can help us deliver a great customer experience with every interaction.** Working in the Customer Support team as a Customer Order & Fulfillment Specialist, you are the customer's first point of contact with Veolia Water Technology &...

  • Customer Order

    2 weeks ago

    Oakville, Canada Veolia WTS Full time

    Job DescriptionCome and join our team at our Oakville ON experience centre, where we work and collaborate in an amazing work environment. Our campus is situated on private land with its own forest trail (for those summer strolls), on-site gym and cafeteria as well as summer tournaments (volleyball, basketball etc.). A strong employee group is always busy...

  • Customer Order

    1 week ago

    Oakville, Canada Veolia WTS Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Customer Order

    1 week ago

    Oakville, Canada Veolia WTS Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Customer Order

    1 week ago

    Oakville, Canada Veolia WTS Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Customer Order

    2 weeks ago

    Oakville, Canada Veolia Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Leasing Specialist

    4 weeks ago

    Oakville, Canada Realstar Management Full time

    The Taunton, luxury living in Oakville, is looking for a Leasing Specialist. The Taunton strives to offer only the most memorable services for any lifestyle. The Leasing Specialist will be the first point of contact for prospective residents and is responsible for creating an inviting experience. Real estates, sales or leasing experience preferred ***: The...

  • Customer Order and Fulfillment Specialist

    3 weeks ago

    Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time

    Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...

  • Leasing Specialist

    4 weeks ago

    Oakville, Canada Realstar Full time

    The Taunton, luxury living in Oakville, is looking for a Leasing Specialist. The Taunton strives to offer only the most memorable services for any lifestyle. The Leasing Specialist will be the first point of contact for prospective residents and is responsible for creating an inviting experience. Real estates, sales or leasing experience preferred ***: The...

  • Customer Service

    7 days ago

    Oakville, Canada A1 Air Conditioning & Heating Full time

    A1 Air Conditioning & Heating has been a family owned and operated for 3 generations. A strong focus on customer experience and quality have made us one of the largest and most trusted air conditioning and heating companies in Ontario providing over 50 years of reliable service and installation in the GTA. Our Customer Experience team is a dynamic group of...

  • Delivery Specialist

    4 weeks ago

    Oakville, Canada AWIN - Mercedes Benz Oakville Full time

    Our **Mercedes-Benz Oakville **Luxury Dealership is looking for a **Delivery Specialist** to join our amazing team! **Job Purpose** The Delivery Specialist will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is...

  • Customer Order

    2 weeks ago

    Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Customer Order

    1 week ago

    Oakville, ON, Canada Veolia WTS Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Information Technology

    19 hours ago

    Oakville, Canada Core Data Centres Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 30 to 40 hours per week - Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Confer with clients to identify requirements - Document technical requirements to ensure that products, processes...

  • Customer Order and Fulfillment Specialist

    2 weeks ago

    Oakville, ON, Canada Veolia Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • Customer Order and Fulfillment Specialist

    2 weeks ago

    Oakville, Ontario, Canada Veolia Water Technologies & Solutions Full time

    Company Description Veolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and...

  • information technology

    2 days ago

    Oakville, Canada Core Data Centres Inc. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 to 40 hours per weekEducation: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsTasksConfer with clients to identify requirementsDocument technical requirements to ensure that products, processes and solutions...