Customer Service Representative Food Importation

1 month ago

Mississauga, Canada Finica Food Specialties, Ltd. Full time

**CUSTOMER SERVICE REPRESENTATIVE | FOOD IMPORTATION & DISTRIBUTION**

**FULL TIME POSITION - Finica Food Specialties Ltd., Mississauga Ontario CANADA**

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**ESSENTIAL FUNCTIONS**:

- Enter customer orders according to established policies & procedures (various channels - Corporate Chain, Distributors (Retail & Food Service) and Independent Retailers
- Validate customer specific pricing upon confirmation of orders
- Communicate with internal departments regarding pricing and customer queries and requests
- Proactive communication with customers to answer any inquiries & resolve any issues
- Partner with National Account Sales Executives & Management to exceed customer’s service expectation
- Provide timely feedback to & work cohesively with various departments (Sales, Operations, Inventory Management, Accounting, Marketing & Procurement) regarding any customer service concerns
- Perform various additional administrative functions as needed or assigned
- Other duties assigned as needed

**SKILLS & QUALIFICATIONS**
- Minimum Secondary School or 3 years customer service work experience
- Proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook, Access & Teams. Willing to learn other
- IT SYSTEMS: CITRIX, VISUALIZATION
- Willingness to address difficult situations and provide potential solutions
- Urgency in responding to internal & external customers and vendors - provide information, review inventory, lot numbers, best before dates and allocation of product inventory
- Exceptional organizational & interpersonal skills
- Good Math skills, Excellent verbal & written communication skills
- Ability to function independently and multitask, adapt & work with other departments
- Positive work attitude, value of high level of customer service and possess the ability to solved problems independently
- Prior experience in the food distribution industry is a requirement
- Monday to Friday 8:00 am - 4:00 pm (1/2 hour lunch)

**REMUNERTION DETAILS**

In addition to offering a competitive base salary and a performance-based bonus program (with Mid & Annual Reviews), we are committed to providing our employees with comprehensive benefits.
- Medical, Dental and Vision Benefit Package
- Employee engagement and recognition programs
- Employee Precipio (Soft skill Program) - to build a culture of self-motivated learners - includes virtual customer service, technical and other courses
- Employee Referral Bonus Program
- Employee Wellness & Community Giving Initiatives
- Company-sponsored celebrations and team building events
- Full ON-BOARD inter-departmental training & product knowledge sessions provided

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