Customer Service Representative Food Importation

7 days ago


Mississauga, Ontario, Canada Finica Food Specialties, Ltd. Full time

CUSTOMER SERVICE REPRESENTATIVE | FOOD IMPORTATION & DISTRIBUTION

FULL TIME POSITION - Finica Food Specialties Ltd., Mississauga Ontario CANADA
******
ESSENTIAL FUNCTIONS:
  • Process customer orders and allocate products according to established policies & procedures (various channels
  • Corporate Chain, Distributors (Retail & Food Service) and Independent Retailers
  • Validate customer specific pricing upon confirmation of orders
  • Communicate with internal departments regarding pricing and customer queries and requests
  • Proactive communication with customers to answer any inquiries & resolve any issues
  • Provide timely feedback to & work cohesively with various departments (Sales, Operations, Inventory Management, Accounting, Marketing & Procurement) regarding any customer service concerns and expectations
  • Address and resolve customer complaints when necessary
  • Responding to internal & external customers and vendors provide information, review inventory, lot numbers, best before dates
  • Other duties and/or administrative tasks assigned as needed
  • Backup for other team members in department as required

SKILLS & QUALIFICATIONS

  • Minimum Secondary School
  • 3 years customer service experience
  • Proficiency in

Microsoft Office:
Excel, Word, PowerPoint, Outlook, Access & Teams. Willing to learn other

  • IT SYSTEMS: CITRIX, VISUALIZATION
  • Willingness to address difficult situations and provide potential solutions
  • Ability to assess and prioritize tasks to respond to urgent and time sensitive matters as they arise
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Exceptional organizational & interpersonal skills
  • Good Math skills, Excellent verbal & written communication skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Customer service and troubleshooting skills with the ability to solve problems independently
  • Positive work attitude and value of high level customer service
-
Prior experience in the food distribution industry is a requirement

Schedule:
Onsite, Monday to Friday 8:00 am - 4:00 pm (1/2-hour lunch)

Compensation:

In addition to offering a competitive base salary and a performance-based bonus program (with Mid & Annual Reviews), we are committed to providing our employees with comprehensive benefits.


  • Medical, Dental and Vision Benefit Package
  • Employee engagement and recognition programs
  • Employee Precipio (Soft skill Program) to build a culture of selfmotivated learners includes virtual customer service, technical and other courses
  • Employee Referral Bonus Program
  • Employee Wellness & Community Giving Initiatives
  • Companysponsored celebrations and team building events


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