Customer Service Representative

3 months ago

Mississauga, Canada Nella Cutlery & Food Equipment Inc. Full time

**Customer Service Representative**

**About the Company**:

- Nella Cutlery_ was established in 1952 as a small family business and has since grown to become a leading organization that caters to the food services industry through the expansive number of services and retail products we provide. From our roots as a family business, we are known today _as Nella Cutlery and Food Equipment Inc._ We import, manufacture and distribute a full line of brand name, professional food equipment to our clients throughout the hospitality industry, which range from restaurants, hotels, institutional kitchens, supermarkets, bakeries, etc. Along with the thousands of kitchen items we supply at our retail store and showroom, we also specialize in custom fabrication, professional installations and knife sharpening services.

**The Opportunity**:

- Nella_ is currently hiring for a full-time **Customer Service Representative** to join our team at our head office (1255 Fewster Drive, Mississauga, ON)

Reporting to the Customer Service Manager, and working in conjunction with our sales team, you will be responsible for providing overall administrative support to the sales division. In particular, the Customer Service Representative will assist the sales and operations departments to ensure proper order fulfillment.

**Duties/Responsibilities**:

- Support the sales department with entering and tracking quotes into the company’s ERP system (SAP Business One)
- Collaborate with the operations department to ensure existing orders are fulfilled in a timely manner
- Effectively liaise with both internal and external contacts to ensure customer needs are met
- Work with the finance department to ensure customer accounts are in good standing before placing orders
- Assisting customers and internal stakeholders with the order fulfillment process using a number of mediums
- Other administrative tasks as required

**Qualifications & Requirements**:

- Previous experience in a customer service (1+ years required)
- Previous experience using SAP Business One (asset)
- Knowledge of food services industry (asset)
- University degree or college diploma in related field (preferred)
- Skilled in problem solving, multi-tasking and time-management
- Highly attentive to detail
- Exhibits strong communication skills (both written and verbal)
- Ability to work independently as well as part of a team
- Demonstrates initiative, adaptability and flexibility in the workplace
- Is outgoing, confident and self-motivated

**What We Offer**:

- Pay Rate: $45,000/year
- Company benefit plan
- Opportunity for advancement within company
- Ability to be part of a growing and dynamic business

**Salary**: $45,000.00 per year

**Benefits**:

- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person

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