Customer Service Representative

2 weeks ago


Mississauga, Canada Finica Food Specialties, Ltd. Full time

**Customer Service Representative - Onsite**

**FULL TIME POSITION** - **Finica Food Specialties Ltd., Mississauga Ontario CANADA

***

**ESSENTIAL FUNCTIONS**:

- Enter customer orders according to established policies & procedures (various channels - Corporate Chain, Distributors (Retail & Food Service) and Independent Retailers
- Validate customer specific pricing upon confirmation of orders
- Urgency and proactive communication to internal & external customers and vendors - provide information, review inventory, lot numbers, best before dates and allocation of product inventory
- Communicate with internal departments regarding pricing and customer queries and requests
- Partner with National Account Sales Executives & Management to exceed customer’s service expectation
- Provide timely feedback to & work cohesively with various departments (Sales, Operations, Inventory Management, Accounting, Marketing & Procurement) regarding any customer service concerns
- Perform various additional administrative functions as needed or assigned
- Other duties assigned as needed

**SKILLS & QUALIFICATIONS**
- Minimum Secondary School
- 3 years customer service work experience
- Proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook, Access & Teams. Willing to learn other
- IT SYSTEMS: CITRIX, VISUALIZATION
- Experience with Data Entry
- Willingness to address difficult situations and provide potential solutions
- Exceptional organizational & interpersonal skills
- Good Math skills, Excellent verbal & written communication skills
- Ability to function independently and multitask, adapt & work with other departments
- Positive work attitude, value of high level of customer service and possess the ability to solved problems independently

**REMUNERTION DETAILS**

In addition to offering a competitive base salary and a performance-based bonus program (with Mid & Annual Reviews), we are committed to providing our employees with comprehensive benefits.
- Full Time Position
- Monday to Friday 8:00 am - 4:30 pm (1/2 unpaid hour lunch)
- Probation Period: 3 Months, with Management option to extend to 6 Months
- 3 Week Vacation, 5 Days, Paid sick days & Statutory Holidays
- Medical, Dental and Vision Benefit Package
- RRSP Contribution Plan - optional (after 3 Months Probation)
- Employee engagement and recognition programs
- Employee Precipio (Soft Skill Program) - to build a culture of self-motivated learners - includes virtual customer service, technical and other courses
- Employee Referral Bonus Program - after probation period
- Employee Wellness & Community Giving Initiatives
- Company-sponsored celebrations and team building events
- Full ON-BOARD inter-departmental training & product knowledge sessions provided



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