Customer Service Representative

6 months ago

Hamilton, Canada Westlake Royal Building Products Full time

**SUMMARY**

The function of this position is to provide customers with high quality service and identify material required to complete customer orders. The incumbent will maintain an organized office, control inventory flow - both incoming and outgoing - and will prospect new and existing customers with the goal of selling Royal Building Solutions products.

**DUTIES AND RESPONSIBILITIES**
- May include, but are not limited to, the following:_
- Process customer orders, including custom orders, and price them accurately
- Co-ordinate all orders for timely and cost efficient shipping
- Process financial transactions according to credit procedures
- Answer telephones and process/distribute incoming facsimiles
- Use the JDE system to process invoices and review/update receiving reports
- Submit purchase requisitions for branch stock
- Maintain customer-pricing books
- Prepare quotes and follow up accordingly
- Assist in the warehouse when needed
- Assist with the preparation of company booths at trade shows and represent the company at such events
- Make outbound sales calls
- Upsell existing accounts
- Prospect for new business
- Provide overall support and after sales service to customers
- Identify creative ways of retaining and growing customer accounts
- Other customer/administrative/warehouse duties as required

**EDUCATION, EXPERIENCE AND QUALIFICATIONS**
- High School Diploma
- Post -Secondary Education an asset
- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
- Knowledge/experience in building supplies
- Ability to comprehend and follow branch business procedures
- Ability to work well as a team and independently
- Ability to identify and solve problems when required
- Strong computer skills
- Good phone etiquette
- Exceptional verbal and written communication skills
- Ability to work in a fast-paced, self-directed environment
- JDE 9.0 experience an asset
- Positive attitude along with a strong desire to learn and adapt to change

**PHYSICAL DEMANDS**

While performing the duties of this job, the employee is frequently required to sit; use a computer keyboard and computer monitors, stand; walk; use hands to type, touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

**WORK ENVIRONMENT**

The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators.
- Westlake Canada Inc. and Westlake Chemical Canada Inc., both affiliates of Westlake Corporation, are proud to offer equal employment opportunities to qualified applicants and to succeed as members of our team regardless of race, religion, color, national origin, ancestry, disability, genetic information, marital status, gender, gender identity, sexual orientation, age, veteran status, or any other characteristic protected by law._

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