Assistant Manager, Site Operations and Web

1 week ago

Toronto, Canada HarperCollins Publishers Full time

Overview:
**Company**: Harlequin Enterprises ULC

**Department**: Harlequin Brand Group (Digital Platforms and Subscriber Acquisition)

**Reporting To**: Sr. Manager, Digital Customer Experience

**Status**: Regular Full Time

**Location**: 22 Adelaide Street West, Toronto (hybrid model)

We celebrate and support the differences that make each of us unique, striving to create a welcoming workplace that ensures everyone has a voice and is able to do their best work. We welcome all applicants, including those who identify with groups that are traditionally underrepresented in the publishing industry including, but not limited to, Black, Indigenous, people of colour, members of the LGBTQIA2S+ community, and persons with disabilities. Join us, and share your story.

**Job Summary**:
As a member of the Digital Platforms and Subscriber Acquisition team, the Assistant Manager, Site Operations and Web Development plays an important role in developing and delivering exceptional customer experiences that lead to direct and indirect sales for Harlequin brand digital properties and programs.

The Assistant Manager supports the Sr. Manager of Digital Customer Experience in leading the site operations and web development programs, and is responsible for maintaining the production schedule of digital creative and merchandising initiatives across Harlequin digital properties. In addition, the Assistant Manager leads Quality Control initiatives, liaises with Customer Service, and contributes to the analysis of initiatives.

**Responsibilities**:
**Web Development and Site Operations (50%)**
- Contributes to strategies and program plans for web projects, and acts as project manager for most digital team web projects
- Leads weekly Web Dev meetings and manages web dev project database (Trello)
- Acts as the main point of contact for a multi-channel issue resolution process including assigning and resolving tickets, following up on outstanding site issues and coordinating with merchandising and customer service teams
- Monitors the Intercom Educate platform and responds to customer queries promptly and accurately
- Oversees monthly content quality control process, reviewing product data integrity and fixing errors quickly using content management system (CMS)
- Monitors uploading of site assets, including product information and covers for multiple online properties
- Leads Operations audits and team brainstorming to continually improve site design, processes, customer satisfaction and conversion

**Scheduling and Creative Process Management (40%)**
- Manages the monthly content scheduling process for Harlequin properties, which includes coordinating with internal teams, ensuring planning and content delivery meet production timelines, reviewing content for accuracy, and project managing asset development
- Manages the creative process for new landing pages and websites, ensuring that creative is effective at engaging and converting new and existing Harlequin readers, as aligned with the project goals
- Oversees execution of promotion set-up in ecommerce back-end system

**Innovation and Optimization (10%)**
- Proactively seeks out customer experience management and digital marketing best practices and innovation, applies these learnings to campaigns and processes
- Takes initiative to learn the advanced capabilities of Harlequin’s digital tools and platforms and actively works to increase our sophistication in the use of these tools
- Consistently and proactively seeks out collaboration and communication improvements, with the goal of supporting efficiency gains, and collaborates with team leads on implementations as appropriate

Qualifications:
Specific training or job experience required includes:

- Post-secondary education or equivalent digital marketing/front end development experience
- 2+ years of related experience and a strong background in digital marketing, ecommerce and/or front-end development
- Project management/coordinator experience required
- Ecommerce CMS experience preferred
- Microsoft Office proficiency (Excel especially)
- Experience with project management tools such as JIRA and Trello a strong asset
- Knowledge of UX/UI principles and content marketing, an asset

**Competencies/Skills**:
Competencies and skills required to perform this job include:

- Exceptional problem-solving skills and customer focus
- Excellent organizational, time management and written communication skills
- Ability to take initiative and work collaboratively
- Adaptable to changing priorities and deadlines
- Creative and innovative thinking
- Interest in the publishing and ecommerce industry, and knowledge of industry trends

**What's in It For You?**
- The opportunity to be part of a company on the leading edge of publishing, working with a very talented team and exceptional books
- Summer Hours from late May to early September
- Remote work, flexible start/stop times
- Paid time off days and vacation allotment, starting at

  • Assistant Manager, Site Operations and Web

    2 weeks ago

    Toronto, Canada HarperCollins Publishers Full time

    Overview: **Company**: Harlequin Enterprises ULC **Department**: Harlequin Brand Group (Digital Platforms and Subscriber Acquisition) **Reporting To**: Sr. Manager, Digital Customer Experience **Status**: Regular Full Time **Location**: 22 Adelaide Street West, Toronto (hybrid model) We celebrate and support the differences that make each of us unique,...

  • Web Design Project Manager

    1 week ago

    Toronto, Canada The Story Web Design & Marketing Full time

    This is a mid-senior position at a small web design company that works on small to mid-sized website projects and some digital marketing. You will be managing web designers and developers in order to create freakin' awesome websites. **Key Qualifications.** - You are an experienced project manager - You love creating awesome websites and have a good design...

  • Digital Operations

    3 weeks ago

    Toronto, Canada Elte Carpets Ltd Full time

    Digital Operations Web Merchandising Assistant Who we are: Elte is Toronto's source for considered design for all things home. For over 100 years, our family has worked with designers and craftspeople from idea to object, curating timeless pieces and the most distinct creations. Our sister brand, Mkt, is an independent design house creating pieces for a...

  • Web Support Specialist

    3 weeks ago

    Toronto, Canada Hearinglife Ltd. Full time

    **Department**:Marketing **Reports to**:Demand Generation Manager **POSITION OVERVIEW** Working within the Marketing** **Team and reporting to the Manager, Demand Generation you will provide the crucial support required for our online plans including but not limited to website and campaigns. You will work closely with the web master providing support for...

  • Spécialiste de Sites Web

    2 weeks ago

    Toronto, Canada Mercer Full time

    Chez Mercer, nous favorisons une culture d’entreprise qui vous permet d’être vraiment vous-même au travail. Lorsque vous joignez nos rangs, vous contribuez, par votre énergie inclusive et votre enthousiasme, à une équipe qui vous apprécie à la fois sur les plans personnel et professionnel - peu importe qui vous êtes, votre apparence, l’endroit...

  • Senior Manager for Financial Operations

    4 days ago

    Toronto, Ontario, Canada Web Group, Inc Full time

    Job Description:We are looking for an experienced Senior Manager for Financial Operations to join our team. In this role, you will be responsible for overseeing the implementation, operation, and maintenance of our payment processing systems, ensuring seamless integration with our organizational platforms.Key Responsibilities:Payment System Management:...

  • Project Coordinator

    2 weeks ago

    Toronto, Canada InCom Real Estate Web and e-Marketing Solutions Full time

    InCom Real Estate Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and managed advertising...

  • Digital Operations Manager

    5 days ago

    Toronto, Ontario, Canada Creative Circle Full time

    About Creative CircleAt Creative Circle, we strive to deliver exceptional web projects that meet the highest standards of quality and innovation. Our team is committed to pushing the boundaries of what's possible in digital development.Job SummaryWe are seeking a highly skilled Digital Operations Manager - Web Projects to join our team. This role will be...

  • Project Coordinator

    4 weeks ago

    Toronto, Canada iNCOM Web & eMarketing Solutions Full time

    **Full Job Description** InCom Real Estate Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout North America. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform...

  • Manager, Site Operations

    3 weeks ago

    Toronto, Canada Harbourfront Centre Full time

    Get AI-powered advice on this job and more exclusive features.Harbourfront Centre is an innovative non-profit cultural organization renowned for offering artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. With events and activities for a diverse public that enliven, educate and...

  • Manager, Site Operations

    4 weeks ago

    Toronto, Canada Harbourfront Centre Full time

    Get AI-powered advice on this job and more exclusive features.Harbourfront Centre is an innovative non-profit cultural organization renowned for offering artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. With events and activities for a diverse public that enliven, educate and...

  • Digital & Web Operations Specialist

    2 weeks ago

    Toronto, Canada BMO Financial Group Full time

    100 King Street West Toronto Ontario,M5X 1A1 The Specialist, Digital and Web Operations and is a key member of the BMO Global Asset Management (BMO GAM) Digital Engagement team. Reporting to the Senior Manager, Digital Strategy and Engagement, this role works closely with the in-house digital team, external agencies and other key partners to support the...

  • Web Development Manager

    1 week ago

    Toronto, Canada CompuVision Full time

    **VC3**, an innovative, growing IT services solution provider, headquartered in Columbia, SC is seeking to fill a **Web Development Manager **to lead our Web Development Team. As a Web Development Manager, you will work with a team of web designers and web developers to lead the development of new websites and maintain existing websites. You will also...

  • Web Content Coordinator

    3 weeks ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 48999 **Job Category**:Communications & Marketing **Division & Section**:Public Health, Communications **Work Location**:277 Victoria Street **Job Type & Duration**:Full-time, Temporary Vacancy (approxiamtely 14 months) **Hourly Rate**:$41.33 - $45.26 **Shift Information**: Monday to Friday, 35 hours per week **Affiliation**: L79...

  • Account Manager

    3 weeks ago

    Toronto, Canada Evolving Web Full time

    Do you want to work at a growing digital agency to foster client relationships and build client success? Do you enjoy collaborating on technical and creative strategies, tracking project progress and success, and working to understand the long-term objectives of clients? We want to evolve with you! We are looking for someone with 6+ years experience of...

  • Project Coordinator

    3 weeks ago

    Toronto, Canada INCOM Web & e-Marketing Solutions Full time

    **Job description** InCom Real Estate Web & e-Marketing Solutions works closely with real estate professionals, from the local to national levels throughout USA & Canada. Our team of web developers, designers and marketing specialists know how to develop and deliver a superior service to our customers. With InCom's all-in-one lead generation platform and...

  • Assistant Site Manager

    1 week ago

    Toronto, Ontario, Canada BEST Service Pros Full time

    ABOUT US:BEST For a Cleaner World is a leader in providing premier services in both custodial and maintenance services, to a prestigious and loyal client base. Our Purpose is to create a positive impact on people's lives. Recently recognized by the Deloitte Group as one of Canada's Best Managed Companies – Platinum Standard, and by Waterstone Human Capital...

  • Assistant Manager, Operations New

    3 weeks ago

    Toronto, Canada Centre for Addiction and Mental Health Full time

    The Assistant Manager, Operations will provide managerial level oversight and coordination of operational functions to the YWHO Provincial Office leadership. Reporting to the Director, YWHO Operations, the Assistant Manager, works closely with the YWHO Provincial Office Team Leads, which includes managers from departments across CAMH. The Assistant Manager...

  • Web Project Manager

    4 weeks ago

    Toronto, Canada dNovo Group Full time

    dNovo Group is a leading Digital Marketing Agency with headquarters in Toronto that provides unique consulting services for web design and digital marketing to its clients across Canada. We are looking for a seasoned Web Project Manager to join our international team. ! NO AGENCIES PLEASE ! **Work Expectations**: - Available 40 hours per week. -...

  • Senior Product Manager, AEM

    4 hours ago

    Toronto, Ontario, Canada Tangerine Bank Full time

    Join Our Team:Tangerine is looking for a skilled Sr. Manager, AEM & Web Platforms to lead our digital transformation efforts. As a key member of our team, you will be responsible for developing and executing the vision for Tangerine.ca and other Enterprise AEM capabilities, focusing on optimizing site performance, sales growth, and operational efficiency.Key...