Manager, Site Operations

3 weeks ago

Toronto, Canada Harbourfront Centre Full time

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Harbourfront Centre is an innovative non-profit cultural organization renowned for offering artistic, educational and recreational programming across a beautiful 10-acre campus at the heart of Toronto’s waterfront. With events and activities for a diverse public that enliven, educate and entertain, we welcome visitors year-round, fostering a sense of community and celebrating Canadian culture and the rich mosaic of cultures from around the world.

We are currently seeking a collaborative, dynamic, results-driven and knowledgeable Manager, Site Operations to oversee and manage the day-to-day operations of our 10-acre site. This position involves managing resources, ensuring operational efficiency, and maintaining high standards of service and safety.

Position Title: Manager, Site Operations

Department: Site Operations

Reporting To: Head of Operations

Direct Reports: Site Operations Coordinator, Supervisor, Site Services, Supervisor, Marine Services, Facilities & Maintenance Supervisor

Number of Vacancies: 1

Type of Employment: Full-time

Hours of Work: 35 hours per week, with a work schedule that requires the flexibility to work evenings and/or weekends on occasion based on departmental demand

Compensation: Annual salary of $70,000 – $80,000, plus a comprehensive benefits package

Work Location: On-site at our waterfront campus, with some remote work possible as per our Remote Work Policy and based on organizational need

Summary Of Function

The Manager, Site Operations plays a key role in the planning, organization and management of site operations activities (custodial, site maintenance and repairs, marine maintenance, landscaping, waste management, event setups/tear-down, strikes and skating rink operation) and in the guiding and mentoring of staff, driving operational excellence and contributing to making our 10-acre campus a beautiful, welcoming and engaging place to visit.

Duties

  • Plan, organize and manage the indoor and outdoor site operations activities as required to maintain our 10-acre campus clean, in good working order, and welcoming to visitors and employees.
  • Support various departments across the organization responsible for programming and bringing cultural and recreational activities to our campus with the fulfillment and oversight of event/venue set-up/tear-down needs.
  • Hire, onboard, train, manage and mentor Site Operations staff, overseeing their performance, providing feedback and being a fair leader who creates a positive and engaging work environment. Responsible for employee full-cycle management.
  • Prepare work schedules for Site Operations staff and approve timesheets as per shifts worked.
  • Liaise collaboratively with clients, internal and external stakeholders, vendors, service providers with a mindset of service satisfaction and operational efficiency.
  • Conduct regular site inspections and audits, proposing and implementing process improvements as needed.
  • Resolve operational issues and emergencies and assist staff with delivering operational services when needed.
  • In collaboration with the Head of Operations, manage vendor and contractor relationships.
  • Ensure compliance with safety regulations and industry standards in all of our operational procedures and practices. Review, revise or develop operational protocols as needed.
  • In collaboration with the Head of Operations, monitor and manage site budgets and expenditures.
  • Ensure optimal utilization of site resources, equipment and staff.
  • Prepare and provide reports that contain meaningful information for the Head of Operations to assess operational and cost efficiencies.
  • Make recommendations to the Head of Operations on best operational practices.
  • Support the Head of Operations with special projects as assigned.
  • Perform other duties of a similar nature as required.

Requirements

  • A college or university degree in business administration or related field.
  • Proven experience in site operations management, with a minimum of 5 years of experience in a supervisory or leader role within a site operations, facilities management, custodial operation or event set up industry.
  • Proven ability to manage teams and resources effectively. Experience must include hiring, training and full-cycle management of staff.
  • Knowledge of and ability to ensure compliance with industry-specific and safety and regulatory standards.
  • Strong interpersonal and communication skills to be able to work collaboratively with various stakeholders and to provide constructive feedback relating to performance and/or to address issues that require solutions and/or improvement.
  • A can-do, solution-seeker and results-driven approach, with a service-oriented and process-improvement mentality.
  • A strong sense of initiative and a capacity to work and thrive in a fast-paced environment, juggling multiple tasks and priorities and being able to meet tight deadlines.
  • Good organizational skills with a keen attention to detail.
  • Ability to remain calm under pressure and to deal with others with assertiveness yet with tact, diplomacy and collaboratively.
  • Proficiency in Microsoft Office (Word, Excel, Outlook) and work scheduling software.
  • Working at Heights and First Aid/CPR, WHMIS certification are desirable.
  • Experience with budget management and planning.
  • Experience in a complex, not-for-profit environment is highly desirable.
  • Must be legally eligible to work in Canada. Non-Canadian applicants must have a valid employment Visa and proper documentation authorizing their ability to work in Canada on an ongoing, full-time basis.

Our Values

At Harbourfront Centre, our values—Open, Brave, Rigorous, and Kind—reflect our commitment to inclusivity, imaginative risk-taking, excellence, and respect, ensuring enriching experiences for all.

How To Apply

Harbourfront is committed to diversity and inclusiveness. We encourage qualified candidates from all backgrounds to apply.

Acceptable applications must include a current resume and a cover letter. Qualified applicants are encouraged to apply by contacting jobs@harbourfrontcentre.com by no later than March 12, 2025. Please quote Manager, Site Operations in the subject line of your application. Applications will be reviewed as they are received, with interviews with suitable candidates to follow shortly thereafter.

We extend our thanks to all applicants for their interest, however, only those being considered for an interview will be contacted. We are committed to a barrier-free recruitment process. Suitable accommodations will be available upon request during the hiring process.

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