Bellman

The Guest Services Bellman will have the responsibility of creating and presenting a positive and professional first impression to the guests and visitors of the world-famous Fantasyland Hotel by anticipating guest’s needs and exceeding their expectations.

**Primary Responsibilities**:

- Providing great customer service and greeting all customers in a friendly and professional manner. Offering luggage assistance to all guests as well as ensures luggage is properly tagged.
- Handling and addressing all customer inquiries, complaints, and suggestions.
- Maintaining and cleaning the entrance and lobby to uphold appearance.
- Acknowledging and approaching all vehicles to immediately assist guests.
- Parking and retrieving vehicles when requested by Fantasyland Hotel Guests in a timely and safe manner.
- Securing all luggage, keys, and property of guests and safely assist guests with delivery of luggage to proper Hotel rooms.
- Providing information regarding Fantasyland Hotel, West Edmonton Mall Inn, West Edmonton Mall’s attractions and stores, and the sights and activities of the City of Edmonton.
- Other responsibilities as required.

**Desired Qualifications**:

- Must be able to lift a minimum of 50lbs without difficulty.
- Must be able to stand for full shifts on feet.
- Ability to drive both standard and automatic vehicles.
- Must have a class 5 Alberta driving license with a clear abstract.
- Be able to provide excellent customer service and express knowledge of West Edmonton Mall, Fantasyland Hotel, and Edmonton area to immediately assist in Customer inquiries.
- Neat, well-groomed and professional with a positive, friendly attitude.

**Terms of Employment**:

- This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, holidays and night shifts.
- Must be able to pass a basic security clearance.

**Job Types**: Full-time, Permanent

**Salary**: $15.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person