Medical Office Assistant/receptionist

2 months ago

Winnipeg, Canada The Minor Illness & Injury Clinic Full time

**Job Title**: Full-Time Term Medical Office Assistant (MOA)

**Employment Type**: Full-Time, Term Position (Maternity Leave Coverage)

**Location**:The Minor Illness and Injury clinic

**Duration**: October 2024-August 31, 2024

**Anticipated Shifts**:Monday to Friday shifts will vary between 8:00 am to 4:00 pm; 9:00 am to 5:00 pm and 12:00 pm to 8:00pm.

**Anticipated Start Date**:October 2024

**Probationary Period**: There will be a six-month probation period. If successful, annual renewals will be offered.

**Salary**: Starting at $18.00. After six-month probation period and successful will move up to $19.25; A modest benefit package will be provided after the six month probation period.

**Work Remotely**: No

**Reports To**: Clinic Managers
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- Ability to communicate respectfully and positively with patients and staff and presents self in an approachable and friendly manner.
- Ability to provide a welcoming, safe and supportive atmosphere to all individuals inquiring about our services.
- Understands and demonstrates a patient centered approach.
- Demonstrates effective active listening and communications skills.
- Ability to take initiative in handling routine matters and inquiries, demonstrating common sense and use of experience to develop potential solutions, understanding when to seek direction.
- Ensures that the privacy and confidentiality of staff and patient information and relationships are maintained.
- Is coachable and adaptable -- adjusts priorities and work goals as necessary while, maintaining a calm demeanor, when working under changing or unclear conditions.
- Is able to manage multiple duties and tasks effectively and efficiently.
- Works collaboratively in the context of a provincial organization, with numerous colleagues, to ensure a consistent approach.

**Responsibilities include but are not limited to**:

- Greet patients.
- Answer telephone and direct calls as appropriate.
- Confirm and Schedule Appointments.
- Confirm Patient Demographics.
- Assist with traffic flow.
- Participate in regular office procedures including photocopying, faxing information, answering information requests.
- Assisting physicians and nurses.
- Medical Equipment Processing.
- Light cleaning duties.
- Practice and always maintain professional conduct.
- Cooperate in efforts to improve client safety and eliminating potential risks.
- Support and follow all policies and procedures.
- Demonstrate a strong commitment to personal and professional ethics, integrity and responsibility.

**Qualifications**:
Ability to handle a varied workload in an organized and efficient manner. Excellent communication skills including ability to compose routine correspondence on own initiative or non-routine correspondence with direction. Ability to work in a team environment and to work independently with general direction. Ability to handle reception duties and to deal effectively with staff, patients and the general public. Demonstrated knowledge and proficiency using Microsoft Office (Word, Excel, Access, PowerPoint, and Publisher.) Ability to handle confidential material. Demonstrated understanding of, and sensitivity to, working with culturally diverse populations.

As part of Manitoba Health's COVID-19 mitigation strategy, we require that all our staff be vaccinated against COVID-19 and that they wear a medical face mask when working with clients and/or colleagues.

**Note**: This is a temporary position to cover maternity leave, with the potential for other opportunities within our organization upon completion of the term.

Pay: $18.00-$19.25 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday

Application question(s):

- Do you have a diploma or degree from a certified medical office assistant program?
- Do you speak any languages other than English?

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Medical Office: 1 year (required)

Work Location: In person

Expected start date: 2024-10-07

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