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Client Service Representative

1 month ago

Abbotsford, Canada ICBC Full time

Are you a current ICBC Employee? Click here to access our internal portal.

**About The Position**:
As a Client Service Representative, your responsibilities will include determining whether requirements for driver's license renewals, duplicates, BCID and BC Services Cards have been met. You will work with customers to understand their licensing needs as well as assist with processing Violation Tickets and Disputes.

This role makes a direct impact on our customers who rely on driver licensing services to ensure they can drive for work, to get to work, school, volunteer and other important daily activities.

This role requires outstanding customer service skills and the ability to pay attention to detail while ensuring accuracy within a fast-paced environment filled with interruptions. Active listening skills are key in dealing with challenging customer interactions along with the ability to tailor your communication style to each customer.

**Position Requirements**:
Successful applicants will have:

- Outstanding face to face customer service experience
- Experience handling cash in a fast paced, transactional environment
- Exceptional data entry skills and ability to reconcile daily transactions
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and the abilty to remain calm and courteous under pressure
- Minimum education requirement of a High School diploma or equivalent

Some locations may require additional training for motorcycle testing as "follow vehicle drivers". Participation in these opportunities requires a minimum Class 5 BC Driver's License.

**About us**:
At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

**Work arrangements defined**:

- **Resident **- you will work at your primary in-office headquarters on all scheduled workdays.

Come join us at one of BC’s Top Employers