Client Services Specialist

3 months ago

Abbotsford, Canada Archway Community Services Full time

**JOB POSTING 2024-30-09**
- INTERNAL/EXTERNAL
- Food Bank
- Client Service Specialist
- Wage: $22.00 per hour
- Part Time, 20 hours per week, Monday to Friday (4 positions available)
- Permanent
- Location: Abbotsford ** Helping Clients who use the Food Bank Services**
**Join the team at Archway**
**Come Help Us Help People**

**Location: Abbotsford**

**On Site**

**Job Summary**:
The Client Service Specialist is part of a skilled team that supports individuals and families in dealing with issues of food security, poverty, social isolation and opportunity. This position works as a member of a team to create access to food and use a client centered approach to support individuals and various programs. The position will provide coverage for the daily operations of the Archway Food Bank and the programs it runs, including Food Distribution and Program Administration. In addition, the position will involve initial greeting of new clients and directing them to the Client Service Navigator. The Client Service Specialist will be a versatile and flexible member of the team.

**Your Role**:
Archway’s Client Service Specialist with the Food Bank contributes by:

- Providing coverage for Food Distribution and Administration, including greeting clients, desk operations for existing clients, and quality control.
- Assisting with intake for food distribution programs and events collecting client information, opening client files, and entering client information into the client database.
- Providing daily fresh food availability updates on the Client Menu Board for clients’ information.
- Directing new clients to the Client Service Navigator.
- Taking client orders relating to food preferences, ensuring the order is gathered accurately, and provided to the in-person clients in a timely fashion.
- Maintaining workspace cleanliness standards and safety while following Health & Safety protocols and ensuring Food Bank of Canada standards are upheld.

This position is a great fit for someone who is highly organized, detail-oriented, and compassionate. The role requires excellent communication skills to be able to listen respectfully and interact with clients and volunteers effectively, as well as the ability to manage and maintain accurate records. A proactive attitude is essential for monitoring stock levels and ensuring the timely preparation and delivery of food to clients. If you are someone who thrives in a dynamic environment and is passionate about helping others, this role would be a perfect match.

**Our Offer**:

- Wage: $22.00 per hour
- A permanent, part-time position at 20 hours per week, availability Mondays to Fridays, from 8:30 AM to 5:00 PM.

**Benefits include**:

- Three weeks’ pro-rated vacation.
- A great benefits plan including extended health, and dental, you choose your plan.
- Employee and Family Assistance Program that includes online access to wellness resources.
- Great in-house training opportunities.
- Rewarding work in a positive environment.
- Work/Life balance.

**Getting an Interview-you will be considered if you have**:

- Minimum of a high school diploma or equivalent experience.
- Successful completion of Safe Food Handling course (Food Banks Canada).
- Experience in a customer service position is preferred.
- Experience working with vulnerable populations is an asset.
- Experience coordinating and directing volunteers is an asset.

**The Job Requires you to have**:

- Well-developed verbal, written, and active listening skills; able to communicate effectively and respectfully with people from a variety of backgrounds.
- Good organization, planning and time management skills.
- Ability to build relationships and build rapport with clients, volunteers while maintaining professional boundaries.
- Good computer competency; able to use Microsoft Office365, and virtual meeting platforms such as Microsoft Teams and database systems.
- Strong ability to work independently and as part of a team.
- Good understanding of safe working procedures.
- Knowledge of the issues, barriers and impacts encompassing food insecurity, homelessness, and housing.
- This position may interact with people in challenging situations.
- This position may include periods of constant motion including walking and lifting or carrying items up to 50lbs.
- Willingness and flexibility to work evenings and weekends as needed.
- This position requires both indoor and outdoor work.
- A satisfactory Criminal Records Check is a condition of employment.

**Our Staff Love Their Jobs**:
**How to Apply**:
**Closing date is Thursday, August 29th**

No phone calls please. Only short-listed applicants will be contacted.

Must be legally entitled to work in Canada

**Diversity Statement**:
Archway’s goal is to be a diverse workforce that is representative, at all job levels, of the people we serve. Equity and diversity are essential to excellence. An open and diverse community fosters the inclusion of voices that have been underr

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