Team Lead

5 months ago

Toronto, Canada BMO Financial Group Full time

100 King Street West Toronto Ontario,M5X 1A1

BMO maintains inventories of precious and base metals throughout the world.

Physical metals operation team is providing the support to our traders globally for both base metals and precious metals business

As a member of physical metals operation team base in our Canada office, working closely with North America trading and sales desks, mainly providing the support being a key point of contact between custodians and clients, helping to ensure smooth settlement of metals.

**As a Team Supervisor specific responsibility will include but are not limited to the followings**:
***

**Key Responsibilities**

Addresses and Processes more complex escalated customer Transactions requests and inquires

Organizes work information to ensure accuracy and completeness.

Reviews the transactions of associates; ensures completion of daily volumes

Researches and resolves discrepancies and issue or escalates to manger, as required.

Ensure all the monthly invoice are prepared, checked and dispatched to client within the required timeline

Review 3rd party vaults invoice and sure all the transactions are captured and accurate to minimize the financial loss.

Executes and manages documentation to ensure the records are maintained in Ensure the daily metals settlement and customers’ metal transfer request are processed within the authorized limits and due diligence check are performed with required

Ensure all the necessary confirmation received from client and release instructions authorized on ebts at the end of the day for T+1 settlement in order to meet the cut off time

Ensure the financial system and inventory system are updated properly for the trades and transfer requests and related supporting docs are retained for future reference

Escalate exception (limit breach, shipment issue. etc.) and ensure appropriate approvals are obtained before settlements can be processed.

Builds effectives relationship with internal / external stakeholders

Works independently on a range of complex tasks, which may include unique situations.

Interaction with partners across the businesses, including Middle office, Front office, Technology.

Assist manager in activities such as coordination and scheduling of works, quality control, training and problem resolution.

Provides input to manager in relation to team performance discussions.

**Key skill/ Experience**

6-10+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Knowledge and understanding of business unit’s products and services, processes and controls - In-depth

Understanding of business unit’s risk and regulatory requirements - In-depth.

Strong attention to detail.

Ability to be organized in a fast-paced environment with multiple simultaneous and conflicting requests with a focus on detail and accuracy

Demonstrated customer service excellence

Verbal & written communication skills - In-depth.

Collaboration & team skills - In-depth.

Analytical and problem-solving skills - In-depth

Data driven decision making - In-depth

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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