Full-time Student Accounts Specialist

2 weeks ago

Ottawa, Canada Algonquin College Full time

Department:
Registration and Records (Leigh-Ann Johnson)

Position Type:
Full-Time Support

Salary Range:
$38.01-$44.05-Hourly

Scheduled Weekly Hours:
36.25

Anticipated Start Date:
December 11, 2023

Length of Contract:
n/a

Posting Information

Support Staff employees, as defined by the full-time Support Staff Collective Agreement, will be given first consideration.

Posting Closing Date:
November 18, 2023

Please note: jobs are posted until 12:01 am on the job closing date.

**Job Description**:
Under the direction of the Manager, Registration and Records, the incumbent provides a wide range of independent support to the College functions. This includes coordinating the U-Pass program within the Registrar’s Office, ensuring the accuracy of sponsorship information and status of sponsored students; administering the Ministry Tuition Fee policy for students with disabilities; as well as administering policy HR17, Partial Tuition Fee Reimbursements for Dependants of Full-Time Employees.

The incumbent provides fees guidance and support to Registrar’s Office staff with respect to multiple specialized student account processes including U-Pass, reduced tuition fee policies, sponsorship and retroactive accommodations. Additionally, the incumbent Liaises with student services and academic areas on specialized student fee policy matters, provides client service to students who have escalated specialized student account related issues.

The Student Accounts Specialist is the prime contact for the Centre for Accessible Learning employees, including Counsellors and their clients on student account matters, in particular, the Reduced Tuition Fee Policy for students with disabilities. They are also responsible for the creation and delivery of the annual CAL report to the Ministry.

The Student Accounts Specialist provides direction and guidance to the Student Accounts Officer when dealing with escalated U-pass and Sponsorship questions. The incumbent assumes a pivotal role in sponsorship management and actively supports the sponsor and sponsored learner relationship from a Registrar’s Office perspective.

Required Qualifications:
- Three (3) Year diploma/degree or equivalent; Business Administration, Social Science or similar field;- Five (5) years progressive office experience in a service area or in a business office setting; experience in a student service environment or Registrar’s Office preferred. Experience with databases and a Student Information System is preferred;- Coordinating activities with conflicting deadlines in a timely matter;- Experience coordinating activities with conflicting deadlines;- Thorough knowledge of policy interpretation and execution, with experience acting under privacy acts is required;- Progressively senior clerical experience in an independent setting.

Additional Qualifications:
- Excellent communication skills, both oral and written, and well-developed listening skills;- Proven planning skills and decision-making abilities;- Excellent client service skills; diplomacy and sound judgement is essential;- Ability to foster effective working relationships, supporting the teamwork structure both internal and external to the unit;- Ability to analyze complex situations;- Excellent organizational skills and attention to detail;- Ability to identify, participate and implement lean process improvements;- Ability to multi-task under pressure and to meet inflexible deadlines;- Ability to respect confidentiality;- Ability to take initiative and work both independently and in a team environment;- Exceptional computer and keyboarding skills including experience with the MS Office Suite;- Experience working in an intercultural environment would be considered an asset;- Experience working with Salesforce/Student Information Systems would be an asset.
- This position is paid at Payband I
- Vacancy for P01948
- Schedule is for Monday to Friday 8:30am to 4:45pm

This position may be eligible for flexible work arrangement in conjunction with the College's
_Flexible Work Arrangement _policy:
with on-site work at the Ottawa campus.

Support Staff Collective Agreement

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