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Service Manager

3 months ago

Nanaimo, Canada Vi Powersports Full time

Vi Powersports, located in Nanaimo, British Columbia, is looking for a Service Manager who is excited about the Powersports Industry and delivering great customer service. We offer a workplace focused on Teamwork with ongoing training, competitive compensation, benefits, **company** **demo's**, and employee discounts

**Our Mission**: Provide Quality Products and Exceptional Service by Certified Fun-Loving Professionals whose sole job is to WOW Customers

**The Service Manager is responsible for the Service Department. We currently have 2 Service Advisors, 3 technicians, and 2 lot technicians.**

**Sales Department Responsibilities Include**:

- **Service Team Hiring & Coaching**:Help General Manager hire and coach service team members
- **Service Department Targets**: Consistently achieve agreed upon service sales volume, productivity, and profitability
- **Warranty**: Manage warranty recalls and warranty submission oversight
- **Customer Service**: Ensure customer service standards are met or exceeded
- **Culture**: Live by and enforce Team and Business Culture.

WHAT’S IN IT FOR YOU:

- **Salary Range: $60,000-$72,000**:

- **Monthly Commission and Bonus earning potential**:

- Profit sharing - profit sharing with an RRSP match for each eligible employee
- Excellent Health/Dental Plan
- Staff discount on products, plus the possibility to ride company demo units
- Be a part of a leading dealership, operated by owners with 30+ years of industry experience

YOU:

- Love the Powersports Industry and what it has to offer people and families
- Strive to be better today than yesterday
- Never leave dishes in the sink
- Appreciate time spent with great people
- Figure out how to fix it rather than who to blame
- Are most comfortable working in a very busy environment
- Get a sense of accomplishment from "WOWing" customers with your level of customer service
- Are a good TEAM member
- Like being a "Specialist" in your field
- Enjoy Customer Interactions
- Are Detail Oriented and Precise
- Have administrative capabilities
- Are a Problem Solver and Strategist

WE:

- Want to make the world a better, happier place.
- Appreciate a solid days work
- Aren't afraid to make mistakes
- Care more about your Intelligence and Values than your experience.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$72,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Profit sharing
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- powersports or automotive service: 1 year (preferred)
- customer service: 1 year (preferred)
- management: 1 year (preferred)

Work Location: One location