Hotel Operations Manager

3 months ago

Whistler, Canada The Executive Inn at Whistler Village & Mountain Side Hotel Full time

**About us**

**Executive Hotels and Resorts** prides itself in operating all its owned hotels under its own brand, reservation and marketing. As owners of the brand, we are able to control our own destiny and compete as a nimble, entrepreneurial organization. Having our employees understand, feel proud of and promote our brand makes our organization and employee team stronger. We are focused on consistently winning and always want to create an amazing brand experience for our customers. Our employees play the integral role in this process and we love to recruit and train the best.

Our work environment includes:

- Wellness programs
- International workforce
- Safe work environment
- Growth opportunities

We are looking for a new member to join our busy and professional team in Whistler as the new Operations Manager. This is a hands-on position responsible for leading a small but capable team.

**OPERATIONS & HOUSING MANAGER, Job description**

The Operations & Housing Manager is responsible for all aspects of hotel operations by leading, coaching and mentoring of hotel employees, supervisors and managers, ensuring the maximization of revenues, market share, net operating income, guest satisfaction index, EOS through the development of a strong service culture and entrepreneurial spirit that displays the values and vision of the Hotel. Takes responsibility for overseeing staff housing operations.
- **Operations**_
- Effectively implements brand and hotel standards including property condition, cleanliness and quality of product and service.
- Takes responsibility for the operations departments (Front Desk & Housekeeping) in the absence of the respective department heads. Supports and develops operational managers on a daily basis.
- Analyzes property operations on a daily, weekly and monthly basis.
- Implements, reviews and updates employee training, incentive and development.
- Ensures written Standard Operating Procedures are being reviewed and followed.
- EOS delivery and communication to the leaders with strategies for areas to develop and improve.
- Reviews guest satisfaction score results daily and sets weekly action plans in conjunction with ‘report to”.
- **Human Resources and Development**_
- Creates a strong service culture in the hotel and maximizes guest satisfaction index.
- Assists hotel manager with Employee Legal, Benefits, Union, WCB claims, consults with external HR Consultant and internally through Regional Office.
- Yearly Performance Management reviews of employees.
- Supervises and counsels department managers in the efficient operation of their respective areas.
- Maximizes EOS through strong leadership, HR policies and effective practices.
- Participates in applicable hotel and corporate training programs.
- Develops retention strategies.
- Employee Recognition Program - Overall departments
- **Payroll**_
- Assists hotel manager and department heads to Process and submit all elements of payroll.
- **Financial**_
- Coaches department heads on Managing the operational budgeted expenses.
- Maximizes net operating income through effective execution of the budget.
- Follows the hotel’s revenue management strategies and contributes when required.
- Plans and reviews operational purchases to ensure efficient usage of available resources.
- **Supervision and Support**_
- Encourages open dialogue among all associates and cultivating an environment which encourages employee suggestions and involvement.
- Ensures coverage in time of manpower shortage, emergency situations and vacation.
- Assists with the roll out of any Corporate Initiatives.
- Continuous coaching and mentorship of the leadership teams.
- **Risk Management**_
- Ensures the health and safety of all Guests and Employees.
- Ensures Local, Provincial and Brand compliance with Health and Safety regulations.
- **Maintenance**_
- Supports the Maintenance Manager in overseeing the operations of the maintenance department.
- Assists the Maintenance Manager in purchasing materials, prioritizing and planning tasks.
- Audits property to assess maintenance standards. Attends maintenance meetings with General Manager to strategize and support the department.
- Jointly manages capital projects with Maintenance Manager.
- **Housing**_
- Assists hotel manager in maintaining relationship with staff house landlords.
- Administers and collects housing deposits.
- Approves all housing assignments and move requests.
- Ensures terms and conditions of leases are respected. Eg. # of permitted parking spaces.
- Performs monthly cleanliness inspections and departure inspections.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care
- Wellness program

Ability to commute/relocate:

- Whistler, BC V8E1E3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Management: 5 years

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