Dedicated Client Success Manager

2 weeks ago


Remote, Canada OfficeSpace Full time

OfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world’s top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee wayfinding, and real-time insights to inform workplace experience design. OfficeSpace is rated 5 / 5 on G2’s enterprise software review site, and named Easiest to Use, Best Meets Requirements, Users Most Likely to Recommend, and Overall Leader, Fall 2023. OfficeSpace was also featured as a top supplier in Gartner’s 2023 Market Guide for Workplace Experience Applications. The company is backed by Vista Equity Partners and Resurgens Technology Partners.

As teams have transitioned to hybrid work worldwide, OfficeSpace has grown rapidly, expanding its team of 200 in the US, Costa Rica, and Canada. We would love to hear from you if you are ready to join a high-performing organization and be part of an inspiring culture built on trust, respect, collaboration, and creativity

**Dedicated Client Success Manager - What You’ll Do**:
Our Client Success Managers (CSM’s) build a strong rapport with our clients, working directly with them to build strong, lasting relationships. These connections allow us to get continuous real-world feedback on our product and identify the daily challenges that workplace and facility managers encounter, and how we can help solve them effectively and efficiently.

As the client’s primary contact, the client feedback you capture plays a vital role into the development of new features, workflow updates, and ultimately strengthens the relationship we have with our clients. To fulfill this vision successfully, our CSM’s understand both the intricacies of our product and the complexities of software delivery. Our CSM’s are knowledgeable, passionate, multi-functional and possess the drive to get things done. They possess impeccable communication skills and pay great attention to detail in every task

As a CSM, they have the entire support staff at their disposal. This allows our CSM’s to focus on the client and provide an exceptional level of support to truly wow them. They know their client portfolio inside and out and can work independently with a passion for client success.
- Assist clients in moving successfully through the five stages of the OfficeSpace client journey by continually collaborating with the client to assess and implement the most efficient ways for them to utilize OfficeSpace’s proprietary software based on their business plans/needs. In addition, developing meaningful relationships and building trust with each client to successfully educate them on the capabilities/flexibility of the OfficeSpace software so that they fully understand and maximize the value of the product, eventually moving to the point where they are ready to recommend it to their network.
- Once the client has completed their implementation process, the CSM will work with the client to ensure they are maximizing the client’s perception of value to achieve maximum ROI as quickly as possible by streamlining and executing a well-designed onboarding plan.
- Plan and deliver quarterly business reviews (QBR) with each client to establish goals, discuss usage, share strategic vision and further develop the relationship with the client. These reviews also offer the opportunity to address client concerns, discuss expansion and review the client’s business case to ensure they are set up for success.
- Partner with our commercial team to support on renewals, upsells and cross-sells
- Stay abreast of industry trends, market activities and competitor offerings to offer the client the best possible advice/expertise.
- Proactively own and manage the success of a portfolio of your book of business

**The Skills, Experience, and Mindset Required**:

- 3+ years of expertise in the Client Success, Consulting, Sales or Marketing working with Mid-Market and Enterprise clients.
- Should have a passion for benefiting clients and a desire to deeply understand their needs. Ability to maintain a high-valued outcome-based relationship with corporate/B2B Clients
- Stellar presentation skills, client management and written communication skills as well as familiarity with basic sales processes.
- Distinct understanding of value-driven knowledge in recurring revenue business models. Experience in a SaaS environment is highly beneficial
- Proven aptitude to train/demo products in a remote environment. Experience with software specifically is an asset.
- Comfort and experience using Client Success software and CRMs is important and specifically Gainsight/Salesforce, highly valuable. General awareness of trends and developments in the areas of cloud technologies and tools etc.

**Why OfficeSpace?**
- Competitive compensation packages, including health benefit options,



  • Remote, Canada OfficeSpace Full time

    OfficeSpace Software is the workplace management platform enabling the future of work, with software that helps teams plan, connect, and perform in the hybrid workplace. 1,000 of the world's top organizations use OfficeSpace to get the most out of their space and connect the people in it, with intuitive space planning, desk and room booking, employee...


  • Remote, Canada Absorb Software Full time

    “The Client Success Manager role offers a very exciting and rewarding opportunity in helping clients meet and/or exceed their goals. Success can be measured in many ways, and this enables the role to consistently evolve. With a wide variety of use cases, no clients are the same. Every conversation is different, and every client needs different...


  • Remote, Canada Absorb Software Full time

    “The Client Success Manager role offers a very exciting and rewarding opportunity in helping clients meet and/or exceed their goals. Success can be measured in many ways, and this enables the role to consistently evolve. With a wide variety of use cases, no clients are the same. Every conversation is different, and every client needs different...


  • Remote, Canada Absorb Software Full time

    "Working for Absorb has truly been a fantastic experience. It is an organization which offers opportunities for everyone to foster and grow both professionally and personally. What I love most is that no two days are the same here. The organization is very multicultural and with offices across the globe including myself in Ireland, we get to interact with...

  • Client Success Manager

    2 months ago


    Remote, Canada Agility PR Solutions Full time

    **Title**: Client Success Manager **Department**: Global Services (SaaS Client Success & Support) **Reports to**: Global Client Success Team Manager **Language**: Fluent in English (written and verbal French and/or Spanish an asset) **Location**:British Columbia (B.C) remote **Background** Agility PR Solutions provides today’s communicators with...


  • Remote, Canada Agility PR Solutions Full time

    Title: Client Success ManagerDepartment: Global Services (SaaS Client Success & Support)Reports to: Global Client Success Team ManagerLanguage: Fluent in English (written and verbal French and/or Spanish an asset)Location:British Columbia (B.C) remoteBackgroundAgility PR Solutions provides today's communicators with powerful and intuitive media outreach,...


  • Remote, Canada Genetec Full time

    **The team**: The role of the Dedicated Client Care Specialist is to act as the primary technical point of contact between Genetec and some of our most strategic and complex customers. As a Dedicated Client Care Specialist, you will help a select group of named customers (usually 4-5 accounts per Specialist) with technical issues and proactive technical...


  • Remote, Canada Genetec Full time

    **The team**: The role of the Dedicated Client Care Specialist is to act as the primary technical point of contact between Genetec and some of our most strategic and complex customers. As a Dedicated Client Care Specialist, you will help a select group of named customers (usually 4-5 accounts per Specialist) with technical issues and proactive technical...


  • Remote, Canada Pancham Consulting Full time

    Looking for a lucrative career where you can work your relationship-building and problem-solving skills while supporting small businesses?Join our team at GoPancham and make a difference in the world of fitnessNOTE:This is NOT a fitness position - this is a digital marketing client success manager positionAs a Client Success Manager, you'll have the...


  • Remote, Canada Derivative Path Full time

    **Who We Are** Derivative Path is an award-winning firm providing financial technology and advisory solutions that empower small & mid-size financial firms to access capital markets. Launched in 2013, the Company is solving complex interest rate, foreign exchange, and commodity transactions through an all-in-one platform that democratizes access to the...


  • Remote, Canada CondoVoter Full time

    **Position Overview**: **Responsibilities**: - Onboard new clients, providing comprehensive training and support to ensure a smooth transition onto our platform. - Proactively engage with clients to understand their goals, challenges, and feedback, and work collaboratively to address their needs. - Provide ongoing support and guidance to clients, offering...


  • Remote, Canada Derivative Path Full time

    Who We AreDerivative Path is an award-winning firm providing financial technology and advisory solutions that empower small & mid-size financial firms to access capital markets. Launched in 2013, the Company is solving complex interest rate, foreign exchange, and commodity transactions through an all-in-one platform that democratizes access to the capital...

  • Account Manager

    22 hours ago


    Remote, Canada Daniel Walton 365 Full time

    Account Manager - Aesthetics and Cosmetics We are seeking an Account Manager with a passion for aesthetics and cosmetics to join our team. As the Account Manager, you will be responsible for maintaining excellent relationships with clients in the aesthetics and cosmetics industry, particularly medical spas. Your main objectives will be to ensure client...


  • Remote, Canada Expedibox Full time

    **Your Role at Expedibox** Expedibox specializes in the sale and operation of smart parcel lockers that connect, simplify, and optimize the shipping and receiving of parcels. As one of Canada's leaders, we are excited to expand our team and are looking for a bilingual Customer Success Manager to serve and retain our existing customer base. If you are...


  • Remote, Canada CondoVoter Full time

    **Position Overview**: **Responsibilities**: - Onboard new clients, providing comprehensive training and support to ensure a smooth transition onto our platform. - Proactively engage with clients to understand their goals, challenges, and feedback, and work collaboratively to address their needs. - Provide ongoing support and guidance to clients, offering...


  • Remote, Canada Absorb Software Full time

    From day one at Absorb, I was welcomed, supported and inspired. In fact, this is the most inviting and inclusive culture I’ve ever known - everyone has a voice and everyone works together as one big team, it’s simply incredible. I charge into every work day with enthusiasm and purpose, and I’m so excited to see where the continued growth of this...


  • Remote, Canada Think Research Full time

    **The Company** Think Research is an industry leader in delivering knowledge-based digital health software solutions. Our mission is to organize the world’s health knowledge so everyone gets the best care. We create cutting-edge, evidence-based healthcare technology solutions that support the clinical decision-making process, standardize care, and improve...


  • Remote, Canada Envisio Solutions Inc Full time

    We are looking for an experienced Customer Success Manager (CSM), who can motivate, coach, and steer customers through a digital transformation to achieve their goals. The CSM is accountable for the success of their customer base, and is well supported by all departments across Envisio. Our most successful CSMs are excellent relationship builders, motivate...


  • Remote, Canada Athennian Full time

    **Customer Success Manager** **Full-time, Permanent** **Remote within Canada** **Company Overview** Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on...


  • Remote, Canada Laivly Full time

    **About Laivly** We are an ambitious company of curious technologists. We don’t just code, we invent. We don’t just build, we create. We are gamers, sci-fi geeks, and artists. We help the world’s biggest brands discover and leverage Artificial Intelligence, Machine Learning and Digital Automation. **About the Job** The team at Laivly is hiring a...