Service Advisor

2 weeks ago

Calgary, Canada Capital Auto Mall Full time

Company:
Capital Chevrolet Buick GMC Inc

The Service Advisor position is responsible for greeting new and current clients as they enter the service area. They are responsible to act as the go-between for Service Technicians and customers. As an integral part of the service team, the advisor works with the technicians to ascertain the cause of the issue(s) that prompted a given customer's visit, work to address and resolve those issues. In addition, since technicians will often have more than one possible solution to a given issue, service advisors must be able to relate these options to the customer and help them select a course of action.

Job Responsibilities
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty

**Requirements**:

- Maintain an energetic, professional, and positive personality throughout the workday
- Must be confident working with customers and staff from diverse backgrounds
- Effective listening skills when speaking with guests
- Desire to provide a high level of customer service and be results-driven
- Valid Driver’s License with an acceptable driving record
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- Prior sales experience preferred but not required

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

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