Service Advisor

2 weeks ago

Calgary, Canada Capital Auto Mall Full time

Company:
Capital Chevrolet Buick GMC Inc

Capital Calgary is looking for a Service Advisor to join our growing team

Job Responsibilities:

- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information, vehicle walk-around, visual inspection and test drive if required
- Use a consultative selling process to assist customers in planning for the ongoing required maintenance of their vehicle
- Provide accurate cost and time of completion estimates for all diagnosis, vehicle repairs and recommended maintenance services
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Ensure proper authorization from customers for all work/diagnosis performed
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Check on progress of vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Provide an exceptional customer experience to drive loyalty
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer

**Benefits**:

- Comprehensive benefits package:

- Extended health, dental, vision
- Paramedical, life insurance
- Short Term disability coverage
- Long Term disability coverage
- Maternity leave top-up program
- Annual employee service awards
- Employee and Family Assistance Program

**Requirements**:

- Maintain an energetic, professional, and positive personality throughout the workday
- Must be confident working with customers and staff from diverse backgrounds
- Effective listening skills when speaking with guests
- Desire to provide a high level of customer service
- Valid Driver’s License
- Ability to set and achieve targeted goals
- Demonstrated communication, consultative, interpersonal, and organizational skills
- Prior experience preferred but not required

The Service Advisor position is responsible for greeting new and current clients as they enter the service area. They are responsible to act as the go-between for Service Technicians and customers. As an integral part of the service team, the advisor works with the technicians to ascertain the cause of the issue(s) that prompted a given customer's visit, work to address and resolve those issues. In addition, since technicians will often have more than one possible solution to a given issue, service advisors must be able to relate these options to the customer and help them select a course of action.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

  • Service Advisor

    5 days ago

    Calgary, Canada Euroworks Full time

    **SERVICE ADVISOR** - *Department**:Service** **Description: As the primary contact for our service customers, a Service Advisor also creates the impression of our brand. Because of this, they play a very important role in promoting and ensuring a high level of customer satisfaction. A Service Advisor contributes to the operational effectiveness of the...

  • Service - Advisor

    4 weeks ago

    Calgary, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...

  • Internal Service Advisor

    4 weeks ago

    Calgary, Canada Capital Chevrolet Buick GMC Inc Full time

    Company: Capital Chevrolet Buick GMC Inc At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and...

  • Service Advisor

    5 days ago

    Calgary, Canada Valentine Volvo Full time

    Are you outgoing, positive and personable? Do you enjoy helping others? Are you customer focused? Luxury import dealership is looking for a talented passionate Service Advisor. You will be responsible for providing exceptional frontline service our customers. Position Requirements: Outstanding communication skills. Ability to perform a variety of tasks...

  • Service Advisor

    2 weeks ago

    Calgary, Canada The Jim Pattison Auto Group Full time

    Saturday, April 27, 2024 We have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and development.Manufacturer...

  • Service Advisor

    2 weeks ago

    Calgary, Canada The Jim Pattison Auto Group Full time

    Saturday, April 27, 2024 We have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and development.Manufacturer...

  • Service Advisor

    2 weeks ago

    Calgary, Canada The Jim Pattison Auto Group Full time

    Saturday, April 27, 2024 We have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and development.Manufacturer...

  • Service Advisor

    4 days ago

    Calgary, Canada Jim Pattison Auto Group Full time

    Saturday, May 11, 2024 We have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and development.Manufacturer...

  • Service Advisor

    4 days ago

    Calgary, Canada AutoCanada Inc. Full time

    **Service Advisor** **Hyatt Infiniti** **Calgary, AB** We are looking for** **a **Service Advisor** who is passionate about delivering exceptional customer experience to join our growing team! **Hyatt Infiniti **is looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our...

  • Automotive Service Advisor

    6 days ago

    Calgary, Canada Minit-Tune and Brake Auto Centres Full time

    Minit-Tune and Brake Auto Centre are looking for a full-time Service Advisor. Must have experience of service advising and be able to provide exceptional customer service for each customer. Individuals must be eager to learn further. Must be a team player with excellent communication skills. Have the ability to retain detailed product information. Great...

  • Service Advisor

    4 days ago

    Calgary, Canada Brandell Diesel Inc Full time

    **Brandell Diesel Inc - BDI** Growing business looking to add to our already great team. 25,000 sq/ft shop filled with OEM and aftermarket tools, OEM softwares for advanced diagnostics, multiple lifts to help get the job done faster and safer, 4 overhead cranes, fabrication area. Close group that takes pride in the work that we do, and great team...

  • Customer Service Advisor

    2 weeks ago

    Calgary, Alberta, Canada Annualytix Financial Services Inc. Full time

    Annualytix Financial Services Inc. is a company dedicated to design, develop and implement the Financial Plan for individuals, families and business owners. We provide the best possible custom designed financial solutions for you, your family and your business. We give you the best rate guarantee for qualifying clients. We have the experience to ensure their...

  • Automotive Service Advisor

    4 weeks ago

    Calgary, Canada Minute Muffler & Brake 32 Full time

    **Benefits/Perks**: - Paid Training - Competitive Compensation - Discounts on products and services - Growth Opportunities - Paid vacation, and paid holidays. **Duties and Responsibilities**: - Greet customers and listens to problems or symptoms about the vehicle to ensure accurate write up - Provide service quotes and receive customer authorization for...

  • Parts and Service Advisor

    4 weeks ago

    Calgary, Canada All Season Motorsports Inc. Full time

    We are looking for a full time, experienced **Parts and Service Advisor **to join our Team. The position is great for someone that wants to work in the motorsports industry. The position is **full time**. We are a Motorsport Company that Services the brands we deal in. We are looking for someone that: - Is punctual. - Is organized. - Has a positive...

  • Student Records Advisor, Enrolment Services

    4 weeks ago

    Calgary, Canada The University of Calgary Full time

    **Position Overview** **Enrolment Services** in **Student and Enrolment Services** is currently seeking a Full-time Regular **Student Records Advisor.** As a member of a dynamic, student-centric team within the Office of the Registrar, the Student Records and Exams Advisor provides advising, training and management support for a wide range of calendar...

  • People Services Advisor

    4 weeks ago

    Calgary, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Access Advisor, Student and Enrolment Services

    4 weeks ago

    Calgary, Canada The University of Calgary Full time

    **Position Overview** **Student Accessibility Services** within **Student and Enrolment Services **is currently seeking a Full-time Regular **Access Advisor.** This position reports to the Senior Manager, Student Accessibility Services and provides case management, consultation, and direct support to students with disabilities and medical conditions. The...

  • Service Advisor

    3 weeks ago

    Calgary, AB, Canada The Jim Pattison Auto Group Full time

    Saturday, April 27, 2024 We have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor ! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Competitive compensation plans. Unlimited opportunities for growth and development. ...

  • Heavy Equipment Parts

    3 weeks ago

    Calgary, Canada Brandt Full time

    Brandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Calgary Construction & Forestry location.The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. Duties & ResponsibilitiesKeeping customers current on...

  • Service Advisor

    4 weeks ago

    Calgary, Canada Capital Auto Mall Full time

    Company: Capital Chevrolet Buick GMC Inc The Service Advisor position is responsible for greeting new and current clients as they enter the service area. They are responsible to act as the go-between for Service Technicians and customers. As an integral part of the service team, the advisor works with the technicians to ascertain the cause of the issue(s)...