Service Advisor

2 weeks ago


Calgary, Canada Venture Motorworks Full time

**Venture Motorworks**

Venture Motorworks is a new, rapidly growing automotive repair and maintenance centre. In a modern, 7-bay facility, we offer an honest alternative to dealerships, with excellent customer service, no high pressure sales tactics and no upselling of unnecessary repairs or maintenance.

In addition to being a rapidly growing business, we offer a family environment with ongoing training and support for all our members.

Working directly with the owners, the Parts & Service Advisor will be responsible for greeting and answering customers, preparing estimates, sourcing parts and scheduling appointments.

**Responsibilities**
- Build customer relationships in a friendly and professional manner
- Attend to inquiries and develop an understanding of the customer needs, document concerns along with relevant customer and vehicle information in the shop management software
- Prepare estimates based on technician recommendations and customer requests
- Schedule appointments considering time requirement and staff availability
- Check vehicles in (take photos of mileage, VIN, vehicle condition and record in shop management software)
- Source parts required for authorised work orders and communicate with technicians so they are prepared for the appointment
- Review vehicle inspections and send to customers upon completion
- Respond to customer inquiries in a timely fashion

**Qualifications**
- Highly organised with great attention to detail
- Exceptional interpersonal skills, with excellent written and verbal communication
- General automotive knowledge
- Ability to take responsibility and demonstrate empathy
- Computer literate with an ability to use a variety of programs as a fast learner
- Valid drivers license and a clean & current driver's abstract

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$30.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Calgary, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person


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