Client Care Supervisor

3 weeks ago


Whitby, Canada CBI Health Full time

**Care Supervisor**

CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 13,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.

**About this Opportunity**

Are you an RN or RPN who leads by example in meeting or exceeding clients’ expectations? Do you want to use your supervisory background to promote excellence in clinical service delivery? If so, you’re the type of professional who will excel as part of the CBI Health Group team. This position is full time is 8:30am to 4:30pm and on call rotation. Based of our Whitby office.

As a Care Supervisor within our CBI Home Health team, you will lead a group of direct care providers to ensure that clinical service delivery meets or exceeds standards set by CBI Home Health/We Care and external stakeholders. Showing the way as a Regulated Health Professional (RN or RPN), you will develop and customize care plans to meet the patient’s individual needs, as well as supervise direct care providers (field staff), unregulated staff (delegating tasks) or regulated staff (RN/RPN) in the provision of services that align with their scope of practice, with a focus on ensuring service and clinical excellence.

**Your role**

As a Care Supervisor, you will:

- Respond to patient referrals within timelines (internal and external)
- Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines
- Document all required information, including any information pertinent to the client status and care planning
- Ensure Patient and Care Provider safety by accurately assessing risk using tools provided
- Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan
- Reassess patients at interim visits to ensure the service plan continues to be appropriate
- Be responsible for investigation, resolution and reporting of all customer related complaints
- Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews
- Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations
- Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers
- Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence
- Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body
- Ensure accurate and timely completion of appropriate documentation, including client charting
- Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care
- Ensure a timely and comprehensive response to Incident Reporting (IR)
- Ensure policies and procedures are enforced and reflect best practices.

**What you will need to be successful**

To take on the role of Care Supervisor, you must:

- Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse
- Have 2 years of supervisory experience and/or experience in the home health service delivery
- Be able to effectively establish and build rapport with clients and Care Staff
- Possess a valid Ontario driver’s license with access to a reliable vehicle
- Have the ability to provide best possible solutions to problems that align with policies and uphold best practices
- Be self-motivated with an ability to work both independently and as an effective member of a team

**Join us at CBI Health - Because your care matters


  • Care Coordinator

    1 month ago


    Whitby, Canada Community Care Durham Full time

    **Care Coordinator** **(Temporary Full-Time - 1 Year Contract)** Reporting to the Program Manager, the Care Coordinator assess the client/care partners needs in the community while appropriately linking and referring clients to suitable resources through care navigation. The Care Coordinator will provide ongoing case management to client/care partners until...

  • Care Coordinator

    1 month ago


    Whitby, Canada Community Care Durham Full time

    **Care Coordinator** **(Temporary Full-Time - 1 Year Contract)** Reporting to the Program Manager, the Care Coordinator assess the client/care partners needs in the community while appropriately linking and referring clients to suitable resources through care navigation. The Care Coordinator will provide ongoing case management to client/care partners until...


  • Whitby, Canada New Roots Therapy Full time

    A Client Care Specialist is typically the first person who clients speak to, setting the tone for their experience at New Roots Therapy. Responsible for conducting initial intakes and phone screenings, assisting with service inquiries and billing processes, and providing practice management support to our clinical associates, this position is essential to...


  • Whitby, Canada Community Care Durham Full time

    **Full-Time Client Service Representative** Community Care Durham (CCD) is seeking a Full-Time Client Service Representative who will act as the first point of contact for existing and new CCD clients through inbound and outbound calls. The Client Service Representative maintains positive relationships with clients by addressing their service requests and...


  • Whitby, Canada Community Care Durham Full time

    **Full-Time Client Support Centre Manager** The Client Support Centre Manager is responsible for the planning, coordinating, improving quality and efficiencies of all logistics operations including the intake of new clients, transportation, and delivery of service to the clients of Community Care Durham. The Client Support Centre Manager is responsible for...


  • Whitby, Canada Community Care Durham Full time

    **Client Contact Centre Manager (Full-Time)** The Client Contact Centre Manager is responsible for the best practices, planning, coordinating, improving quality and efficiencies of all call centre operations including the intake of new clients, and the delivery Transportation and Meals on Wheels to the clients of Community Care Durham. Responsibilities...


  • Whitby, Canada New Roots Therapy Full time

    A Client Care Specialist is typically the first person who clients speak to, setting the tone for their experience at New Roots Therapy. Responsible for conducting initial intakes and phone screenings, assisting with service inquiries and billing processes, and providing practice management support to our clinical associates, this position is essential to...

  • Program Associate

    1 month ago


    Whitby, Canada Community Care Durham Full time

    **Program Associate, Whitby** **(Part-Time)** Reporting to the Hub Supervisor, the Program Associate supports the day to day provision and handling of client services; and participates as an effective member of the Community Care team. Responsibilities include but are not limited to: - Provides site specific volunteer orientation and training - Submits...

  • Manager, Child Care

    4 weeks ago


    Whitby, Canada Schoolhouse Playcare Centres of Durham Full time

    Location: SPC Administrative Office/Head Office 1602 Tricont Avenue, Suite 6, Whitby, ON Work Term: Permanent, Full Time, 37.5 hours per week Compensation: Manager - $40.20/hour The Organization Schoolhouse Playcare Centres of Durham is a non-profit licensed childcare operator serving children from 0 - 12 years of age across Durham Region. We offer...


  • Whitby, Canada Kids' Campus Child Care Centre Full time

    **Kids’ Campus Child Care is looking for an individual to join the Head office Administrative Team.** **Responsibilities**: - Posting parent fees - Posting parent payments - General office assistance as required. **Required Qualifications**: - Attention to detail and problem-solving skills. - Proficiency in computers and data entry. - Strong skills...


  • Whitby, Canada Fairport Montessori Academy Full time

    Dear applicant, Do you have a passion for keeping cleaning? Do you have a passion for helping young children develop and grow? If so, we want to hear from you! Our Cleaner and Lunchtime Supervisor will join us every weekday at 11:30 am to 1:30 pm and be responsible for: - Cleaning up after lunch (3 classrooms) - Supervising children outdoor during lunch...


  • Whitby, Canada Animal Emergency Clinic of Durham Region Full time

    A Few attributes and qualifications are; - Caring for our patients; Ensuring they are walked and feed and their housing is clean and comfortable - Excellent communication skills both written and oral - Excellent customer service skills; creating a welcoming environment for pets and pet parents - General housekeeping duties; varies areas around the clinic...

  • Service Supervisor

    1 month ago


    Whitby, Canada Dnaagdawenmag Binnoojiiyag Child & Family Services Full time

    Reporting to the Senior Manager. **Job Details**: - The Supervisor must have child well-being (welfare) experience and be responsible to direct, coordinate and evaluate the provision of assigned services for Dnaagdawenmag Binnoojiiyag Child & Family Services clients within the Agency's catchment area through the development and monitoring of service...

  • Cleaning Supervisor

    10 hours ago


    Whitby, Canada GCBS Group Full time

    Generations Cleaning, headquartered in Durham Region, specializes in offering comprehensive commercial and industrial cleaning services throughout Ontario. Our diverse clientele comprises commercial spaces, retail outlets, offices, condominiums, and warehouses. Currently, we're seeking a **full-time commercial cleaning supervisor** for a distribution center...


  • Whitby, Canada Durham Christian Homes Full time

    Durham Christian Homes owns and operates two Independent Senior Living buildings located in Whitby, ON, as well as two long-term care homes in the Durham Region. Please visit our website at dchomes.ca for more information. The Maintenance Supervisor is responsible for the coordination of building upgrades and refurbishments for the two Independent Senior...


  • Whitby, Canada FIRST MILESTONES EDUCATION &CHILDCARE Full time

    The Supervisor oversees the program planning, working effectively with staff, working with families and children, connecting with the community, and assuming administrative responsibilities related to the day to day operations of the day care centre. Trains and supervises childcare staff,; evaluates performance; makes work assignments; monitors staff’s...

  • Foh Supervisor

    4 weeks ago


    Whitby, Canada Baton Rouge Whitby Full time

    **About us** Baton Rouge Whitby is a small business in Whitby, ON L1N 9S2. We are professional, customer-centric, social, and our goal is to Provide memorable experiences. Our work environment includes: - Growth opportunities - Lively atmosphere Front of House Supervisor **Baton Rouge Grillhouse in Whitby is looking for individuals with Front of House...

  • Operations Supervisor

    4 weeks ago


    Whitby, Canada YRC Freight Canada Full time

    **Job Duties**: - Develop daily delivery plan utilizing equipment, manpower and other resources to ensure an effective, efficient operation. - Supervise all activities of drivers and dockworkers responsible for efficient loading/unloading of trailers along with productive pick-up and delivery of freight at customer locations. - Manage work assignments,...


  • Whitby, Canada Schoolhouse Playcare Centres of Durham Full time

    **The Organization** Schoolhouse Playcare Centres of Durham is a non-profit charitable organization serving children from 0 - 12 years of age across Durham Region. We offer full-day licensed childcare, licensed before and after-school programs, licensed home childcare and recreational summer camp programs. We believe that all children and their families...


  • Whitby, Canada Makita Canada Inc. Full time

    Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer? **How Makita supports our team members**: -...