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Training Manager

4 months ago

Mississauga, Canada OSL Retail Services Inc Full time

Overview:
**Samsung and OSL have partnered to operate and manage the Samsung Experience Stores across Canada. **We’re looking for a **Training Manager** join our team in support of our vision to take this high touch and experiential retail channel to the next level.

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. We’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

**About the Role**:
To be successful you must be experienced and passionate about training, innovation, and customer experience strategy.

**A little more about the role**:

- Create, implement, and manage training curriculum for the in-store retail team and end customers
- Oversee and manage S+ online learning tools for Samsung Experience Store employees
- Support Talent Management initiatives (development planning, management/leadership training, individual development)
- Manage instructional design efforts (oversee development, finalize, produce materials)
- Design, develop and implement learning and development programs for all employees and customers
- Provide organization and direction for training plans and programs (including communication vehicles and supporting materials for organizational training curriculum design and delivery
- Assist in and develop objectives, course content, and learning activities using best practices in adult learning strategies
- Develop and adapt instructional materials to varying audiences and formats
- Produce written and/or eLearning based instructional materials
- Develop and administer training skills assessments and course evaluations as required
- Facilitate live and online training when necessary to support the goals of the SES Direct to Consumer (DTC) team
- Facilitate and support ad hoc requests as required

**Who we’re looking for**:

- 7+ years in fast-paced retail, hospitality or learning environment
- 5+ years at a management level
- Demonstrated experience in field level training and facilitation
- Experience in Instructional Design and advanced presentation and learning elements
- Strong leader and communicator with an unwavering devotion to create an outstanding customer experience
- Proven business acumen, team building, and project management skills
- Inspire breakthrough thinking and continuous improvement
- Ability to present in front of large groups in both seminar style sessions and hands-on training
- Relationship management: You quickly develop and foster trusting, healthy relationships with Partners and Team Members

**What’s in it for you**:

- Competitive base salary plus bonuses and other perks
- Generous bonus structure
- Vacation plus additional flex days
- Comprehensive benefits
- Training and development opportunities to grow your career
- Named one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment
- Employee development programs

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.