Administrator

2 weeks ago


Orleans, Canada Ottawa TFC Full time

**Overview and Responsibilities**:
Reporting to the Operations Director, this position will provide administrative services supporting the club and its programming.
- **Roles and Responsibilities**:_
- Administrative Support for all leagues, programs, and teams:_

Manage the administration of all internal leagues and training programs. This includes, but is not limited to:

- Helping to develop and launch the registration systems needed for each program.
- Overseeing the proper registration process of players in both club and provincial databases as needed.
- Providing Customer service for members and registrants.
- Create teams, groups and training squads as needed for each program.
- Create, communicate and manage league and program schedules for each program.
- Provide general administrative support to all programs - this can include helping to find and train league convenors, creating teams and schedules, overseeing proper timelines for equipment handouts, end of year awards/trophies, and any other tasks needed to run the programs successfully.
- The annual general meeting of members
- Any Special General Meetings of members
- Game of the week events (typically 6-10 selected matches in the summer that are promoted to
- the membership)
- large parent meetings at the beginning of each competitive/academy season (twice annually)
- Provide administrative support to all tournaments run by the club._

**Oversee the Database Administration for all programs and teams at the club**:
Current Databases in use by the club include:

- _Power-Up Sports_: this is our main online sports registration and club management software. The club administrator manages this software, creates new programs, manages existing ones, and provides customer service of all sorts within this software.
- _Sports Engine (or equivalent_): our governing body's player and team registration system. This is primarily administered by the club’s registrar, but the club administrator will have a working knowledge of the software and the ability to make adjustments and entries as required.
- _E2E Referee Center:_ Game scheduling software used by the club, district and province for assigning referees and assistant referees as needed.

**General Office Duties**:
Provide courteous and timely assistance to all clients and members.

This includes:

- Answering the phone during office hours.
- Responding to in-person requests when people walk into the clubhouse
- Responding to and/or triaging/escalating complaints received
- Processing Refunds and/or credit requests
- Providing administrative support to the board of directors when requested
- Providing administrative support to the General Manager, as required (e.g. producing reports, special projects, etc.)

**Manage the clubhouse office.**

This includes:

- ensuring all technology at the clubhouse is in working order
- ensuring office supplies are replenished as required
- ensuring the office and foyer area remain tidy in between scheduled cleanings by the cleaning staff.

Work Hours:
While some of the work may be done remotely, a physical working presence at the clubhouse of 3-5 days weekly between 10 am and 6 pm is expected.

**Education and Experience**:
Previous experience in club/sports administration and/or relevant college or university degree is preferred.

Previous experience in an Ontario Soccer club preferred.

Bilingualism is an asset (French and English)

**Job Types**: Full-time, Part-time

Pay: $19.90-$25.00 per hour

Expected hours: 20 - 30 per week

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: Hybrid remote in Orleans, ON K4A 3R2

Application deadline: 2025-01-20
Expected start date: 2025-02-03


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