System Administrator

2 weeks ago


Vancouver, Canada Umbrella IT Services Full time

**Job description**

Are you a driven individual looking to develop your technical and soft skills while providing a variety of businesses with innovative I.T. solutions? If so, this opportunity could be for you

Umbrella I.T. Services is looking to hire a systems administrator that will deliver technical solutions for our clients and internal infrastructure.

*Please provide your acclaim account information with your resume to ensure we can verify your certifications*

**About Us**:
Umbrella I.T. Services is a managed services provider that has been in business for over 9 years. We help our clients leverage technology to meet their goals by providing comprehensive on-demand and pro-active I.T. solutions.

Umbrella I.T. Services is currently going through a growth phase and is looking for a systems administrator to join the team.

We believe in empowering our team members with the skills, certifications and mindsets they need to succeed in the world of I.T. as we grow the company together.

Everyone is given the freedom to develop personally and professionally. We provide staff with dedicated time to work on certifications every week, and several other benefits.

**Description of duties**:

- Understand our operational structure and offered services
- Document daily activity and updates to assets in our ticketing system
- Develop guidelines and procedures for staff and client reference
- Work with our service desk team to delivery on-site and remote technical support to clients with a friendly attitude
- Design, configure, pro-actively maintain and upgrade VoIP infrastructure, cloud solutions, workstations, servers and network infrastructure
- Deliver and outline projects such as backup and disaster recovery solutions, server and networking infrastructure installations and many other technologies.
- Develop innovative I.T. solutions to meet clients needs with our CEO and department leads

**Skills and requirements**:

- Valid drivers license
- Full-time availability
- Project management experience
- Managed Services Provider experience

**Considerable experience and comfort with the following technology**:
**Cloud Services**
- Google Workspace
- Microsoft 365
- Amazon Web Services or Microsoft Azure
- VoIP solutions such as 3CX, FreePBX, etc.
- Backup and disaster recovery solutions
- RMM Tools
- PSA Tools
- IT Glue or similar documentation platforms

**Software**
- Mac OS 10.6.8+
- Windows 10

**Servers**
- Windows Server 2012, 2016, 2019
- Active Directory
- Group Policy
- Remote Desktop Services
- Roaming Profiles
- Folder Redirection
- Synology Server

**Networks**
- Cisco Networking Equipment
- UniFi / Ubiquiti Networking Equipment
- Fortigate Networking Equipment

**Personal attributes**
- Problem solver: Able to think critically and resolve issues independently
- Articulate: Able to communicate complex technical ideas in layman’s terms to clients and staff
- Detail oriented: High in conscientiousness and takes pride in one’s work
- Team Player: Enthusiastic, professional and positive attitude
- Looking for a flexible place to work that encourages a growth mindset

**Salary**: $65,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Commuter benefits
- Dental care
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- managed services: 1 year (required)

Work Location: Hybrid remote in Vancouver, BC


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