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Warranty Manager

3 months ago

Concord, Canada North York Tile Contractors Ltd. Full time

The Warranty Manager coordinates the work assignments for residential repairs. The position will oversea the Service Department, schedule work, and track warranty claims till completion. The manager will schedule each claim in logical steps and budgeted time required to meet client and company deadlines. They are responsible for coordinating with the service technicians and foreman for each project. In addition, the Warranty Manager will prepare purchase orders and negotiate revisions, changes and additions to contractual agreements.

**Job details**
- Handles service calls to meet customer needs
- Prepares technician schedules
- Clearly reports and communications field conditions to management and department heads
- Co-ordinate, assign and review work
- Requisition materials and supplies
- Manage customer expectations, ensuring accurate and up-to-date information is being presented in all customer interactions
- Examine and verify accuracy of work
- Prepare purchase orders within contractual agreements

**Qualifications**
- Post-secondary education (college/university) an asset
- Minimum of 2 years experience in Customer Service
- Knowledge of Tarion guidelines
- Strong customer service and troubleshooting skills
- Proficiency in the English language - able to effectively communicate both verbally and in writing
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

**Work Conditions**
- Fast-paced environment
- Work under pressure
- Attention to detail
- Tight deadlines

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: One location