Business Continuity Planning Specialist

3 weeks ago

Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

As a strategic member of the Workforce Management team (CDN Retail Operations (GWAM)), the **Business Continuity Planning Specialist **will have a vital role in supporting the reduction of business continuity risks to Manulife’s assets. The incumbent will accomplish this by leading the Business Continuity function for Global Wealth and Asset Management, CDN Retail (GWAM CWAM). The Business Continuity function provides critical support to all of our GWAM CWAM processes and is key to ensuring the success of our operations. The incumbent will be a significant contributor, providing risk management consulting and planning services to GWAM CWAM leadership.

**Responsibilities**:

- Support business continuity management framework and processes including the business impact analysis, recovery time and point objectives, single point of failure and critical path mapping reviews, and coordinate the testing of continuity strategies.
- Help ensure adequate BCPs and DRPs are valid and viable through regular testing and evidence is maintained to provide assurance of resilience for business continuity risk.
- Assist the business in tracking and reporting on open action items related to lessons learned identified through testing, external events, and Internal Audit/external review findings; ensure adequacy of evidence to support closure of findings.
- Assist CDN Retail Operations in analyzing root causes of incidents, control gaps and development of sustainable mitigation action plans.
- Scenario planning - creating a play book that outlines the key risks and approaches to managing a BC/DR situation.
- Maintain appropriate documentation, records and reports for review by auditors and regulators, including BCM related data, dashboards, scorecards, KPIs and KRIs.

**How will you create impact?**
- Effectively partner with CDN Retail Operations leaders to support the day-to-day management of BCP related risks.
- Coordinate with CDN Operations partners to ensure that BC strategies are aligned in both MBPS (Philippines) and Canadian Operations areas.
- Promote organizational excellence through development of a culture of accountability, innovation and teamwork.
- Build strong employee involvement, engagement and collaboration within and across teams.
- Play role of change agent across the organization.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- 5+ years of experience in Business Continuity Management with involvement in the full BCM lifecycle activities.
- Certification from Business Continuity Institute (CBCI), DRI International (CBCP).
- Experience in Business Continuity Management professional practices.
- Experience in Business Continuity Management Software (Fusion) would be an asset.
- Working knowledge of the Investments industry.
- Good project management skills.
- Organized and diligent with a strong focus on delivering targeted outcomes.
- Strong interpersonal skills to collaborate with partners of various levels in the organization.
- Excellent written and verbal communication skills.
- Tenacity to push past challenges while maintaining focus on the objective.
- Ability to explore, learn, and deploy innovative approaches and tools to support change.
- Proficient in the Microsoft suite of tools - PowerPoint, Word, Excel, PBI, etc.

**What we can offer you?**
- A competitive salary and benefits packages.
- A learning culture which encourages you to follow your passions and learn new skills.
- A strong focus on growing your career path with us.
- Flexible work policies and clear work-life balance.
- Professional development and leadership opportunities.
- Staff discounts on various goods and services.

**Our commitment to you**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous i

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