Intermediate Business Continuity Officer

2 weeks ago

Waterloo, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

At Home

**The opportunity**

As a strategic member of the Business Continuity Management Team within Technology Functions, Manulife Canada you will have a vital role of reducing risks to Manulife’s assets. You will accomplish this by being actively involved in the Business Continuity function for Canadian Segment, providing critical support and will be key to ensuring the success of our business.

**Responsibilities**

**Manage the BCM Program**:

- Provide program oversight to ensure our partners in the Business and in IT are following best practices and remain compliant with Global Standards.
- Work with IT, Project Management colleagues and vendors to ensure systems are built with DR requirements embedded and recovery documentation is in place.
- Work with business areas to ensure recovery strategies and workarounds are documented in case of business interruption. Work with vendors and internal partners to provide alternate work areas for critical business processes to continue with mínimal interruption in case a primary work area becomes inaccessible.
- Work collaboratively on projects and exercises that benefit the larger BCM program and organization.
- Develop, schedule and conduct BC/DR exercises in accordance with divisional goals and Global standards. Provide oversight for exercises run by the BU or IT teams themselves. Leverage Manulife’s global scale and work with partners worldwide to constantly improve the exercise process and recoverability of processes and systems.
- Use communication skills to provide calm and professional crisis management during disasters or business interruptions. Work with incident management and other BC/DR professionals across the company in delivering and gathering timely information and providing guidance in response to disasters. Participate in exercises to hone these skills.
- Perform quality assurance checks of the work done by the BU’s and IT to ensure they are meeting or exceeding Global standards.
- Mature our programs against global risk standards and controls alongside IT and BU partners.
- Move key elements of our program to higher levels of maturity (as measured by Capability Maturity Model) through continuous improvement of processes.
- Support changes and projects.
- Provide advice, assistance and support to BU’s, IT and other project teams in the delivery of their projects or changes to ensure BC and DR considerations are included as required by Standards.
- Work with other IRM teams to identify areas of program improvement and drive execution through special projects and general working sessions.
- Embrace and deploy innovative solutions to manage the information risk associated with new technology and new processes.
- Standardize/streamline our processes and metrics.
- Find, devise and deploy ways to standardize our processes not only within BCM but across IRM, ERM and ORM functions to show a holistic view of Information Risk.
- Automate the production of metrics and continue to move them to quantitative measures.
- Share best practices with your peers within the organization.

**Job Requirements**:

- Experience in one or more of the following disciplines: Disaster Recovery, Business Continuity, Information Technology/Systems, Project Management, Information Risk Management, Information Security, ideally with some of that time spent in a large, complex organization.
- Financial Services industry experience preferred.
- Professional certification in BCM - ABCP, CBCP, MBCI or MBCP a plus, but not a requirement.
- Excellent communication skills (oral and written) including ability to develop and deliver effective user education sessions and a willingness to present to all organizational levels.
- Achievement oriented with proven project management skills and the ability to work independently and as part of a team, managing multiple priorities within tight deadlines while maintaining a professional and friendly attitude.
- Makes business continuity and disaster recovery recommendations to business units to mitigate, remediate, and plan for BCP and DR incidents. Provide guidance and oversight on planning and exercising.
- Protects the company against BCP/DR related risks.
- Make recommendations based on skill and knowledge, however independent judgement and discretion should be used to make sound and actionable recommendations.
- Ability to work off-hours to help manage incidents or communicate with colleagues in different time zones, occasionally.

MANULIFE IS AN EQUAL OPPORTUNITY EMPLOYER - AA/F/M/D/V

**How will you create impact?**

This role will report to the Director,

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