Life & Dis Claims Coord

4 weeks ago


Sherwood Park, Canada First Canadian Insurance Corporation Full time

First Canadian is a national organization and we are experiencing unprecedented growth

We aim to hire bright, hard-working people who share our values. We seek employees who are committed to learning, career growth, and opportunity. We take pride in being an organization that our employees support long-term. We believe in our employees and celebrate their success by asking for employee opinions and feedback so that we continue to be a Great Place to Work.

**We award our team with the following**:

- **Off work 1 hour early on Fridays.**:

- **Earned Time-Off Program and vacation.**:

- **Group Retirement Savings Plan with employer match.**:

- **Hybrid work options may be available.**:

- **On-site gym including free weekly classes with a qualified trainer.**:

- **Newly renovated facility with ergonomic desks/chairs.**:

- **Educational assistance and career development.**:

- **Employee benefits.**:

- **Health and Wellness spending account.**:

- **Employee Assistance Program (EAP).**:

- **Employee discount programs.**:

- **A Culture Team dedicated to diversity, inclusion, and employee programs.**:

- **Employee recognition and appreciation events.**:

- **French is not required for this role but is an asset, an uplift of 5% is applied after the probationary period for qualified professional level French bilingualism (both spoken and written).**

Check out our company page for all the information on why we believe First Canadian is an employer of choice

If you are motivated to succeed by helping people, then this is the opportunity for you

Under the direction of the Manager, Life & Disability & Group Benefits Claims, the Claims Coordinator is the primary point of contact for customers wishing to advance a claim therefore providing initial responses to inquiries.

**Essential Responsibilities**:

- Reception duties - meet with claimants attending our office for general assistance, inquiry response, and for the establishment of new claims.
- Manage incoming customer, third party, and Dealer representative calls from an Automated Call Queue.
- Communicate directly with customers, their representatives and financial institutions (verbally and in writing).
- Identify active certificates, generate claims documents, and prepare files for assignment.
- Maintains highly accurate and detailed client contact notes of all customer queries, Coordinator activities, and issues affecting Certificates and claims (initiated/pending/open/closed) queries.
- Prepare claims correspondence and entitlement cheques for mail / courier delivery.
- Administrative/Clerical support to Examiners/Supervisors/Managers.
- Other duties as required.

**Qualifications**:

- 1 year college Certificate /Diploma - Administrative Assistant /Business/Insurance is preferred; other academic equivalencies may be considered.
- Minimum of 1-2 years of relatable work experience is preferred in an Administrative Assistant/Insurance Clerical position.
- Intermediate skill with Microsoft Office (Word/Excel/Outlook).
- Fluent in English with proven competencies in verbal and written communication, is required.
- Fluent in French with proven competencies in verbal and written communication, is an asset.
- Successful completion of a criminal, education background checks and employer reference and verification before employment.

Thank you for considering our organization.


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