Customer Account Specialist

3 months ago

SaintRémi QC, Canada EJ Full time

**EJ has an immediate opening for a Customer Account Specialist.**

**Generous Benefit Package that includes**:Vacation & Holiday Pay, Medical, Dental, Vision, Employee Assistance Program, Wellness Program, 401K (with match), Life Insurance, etc.

**About EJ**: We are the leader in the design, manufacture, and distribution of access solutions for water, sewer, drainage, telecommunications, and utility networks. EJ is a family-owned company with corporate headquarters located in East Jordan, Michigan, where the company was founded in 1883. Globally, we employ over 2,500 people, have operations in 13 countries and sell our products in over 100 countries. We are looking to reinforce our market leadership and are seeking dedicated employees to join our team in the quest of our vision.

The core strength of our business is our dedicated employees. Employees who embrace our values, understand the importance of relationships, and strive for excellence. Our values, which have been passed down for generations, are the essence of our company's identity and our guide for making decisions. Core values at EJ include safety and security, honesty and integrity, environmental responsibility, respect for others, quality and excellence, and social responsibility. We are seeking high-performing individuals who are interested in contributing their talents to an innovative and growing company.

**Location**: Phillip, Quebec

**SUMMARY**

The Customer Account Specialist position services new and existing clients with an opportunity to grow and take on additional responsibilities in an exciting work environment. This job requires excellent communication and organizational skills, as well as proficiency with technology.

**ESSENTIAL DUTIES AND RESPONSIBILITIES **include the following. Other duties may be assigned.
- Ability to develop and maintain strong relationships, internal as well as customer relationships.
- Responsible for maintaining the supply chain process from the beginning to the end, including load fulfillment and accuracy.
- Processes all incoming orders and provides internal and customer status updates as needed.
- Monitors invoicing and receivables to ensure account accuracy.
- Maintains all related customer files.
- Keeps all managers informed about orders, customer concerns, and competition, as well as develop general product knowledge.
- Assist in pulling and prepping customers' orders for delivery and/or pick up.
- Promotes the culture, the mission and vision, and the core values of the company. This includes adherence to and promotion of the company safety beliefs, employee engagement, competencies, code of conduct, and other policies and procedures.

**QUALIFICATIONS**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE**

Bachelor's degree (B.A.) from four-year college or university; and two years related experience preferred.

**PHYSICAL DEMANDS**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision.

**WORK ENVIRONMENT**

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EJ is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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