Desktop Support Analyst

2 weeks ago

Winnipeg, Canada GHY Full time

GHY International has an exciting opportunity for the role of **Desktop Support Analyst** working out of our Head Office in Winnipeg, MB.

**Join GHY and benefit from**:

- **Work Life Balance** - We mean it: banked time program, paid volunteer days, social committee, cultural surveys, potlucks
- **Fair Compensation - **With scheduled salary assessments, salary scales, RRSP/DPSP program, Profit Sharing/Bonuses.
- **Excellent Benefits - **Subsidized health, dental, short and long term disability, AD&D, HCSA, EAP and critical illness.
- **Professional Development -**Employee development, internal university, external training, leadership development, internal applicant preference, career planning & advancement.

**Your Responsibilities**:

- Troubleshoot common desktop issues
- Troubleshoot printers and peripherals
- Monitor the servers
- Provide guidance, instruction and direction to fellow associates
- Log service calls
- Repair desktop computers and printers as needed
- Process weekly reports
- Place service calls and work with vendor
- Configure and set-up new equipment
- Enter new employee set-up as required

**Your Qualifications**:

- Self-motivated and directed, with the ability to effectively prioritize and execute tasks;
- Analytical and problem-solving abilities, with attention to detail;
- Excellent technical knowledge of PC, laptop, and desktop hardware;
- Working technical knowledge of current protocols, operating systems, and standards; (TCP/IP, OSI model etc)
- Written and oral communication skills with ability to present ideas in user-friendly language;
- Ability to conduct research into PC issues and products as required;
- Ability to operate tools, components, and peripheral accessories supporting users.
- Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs;
- Must have a Valid Canadian Passport;
- Must have Valid Driver's License (Manitoba).

**Educational Requirements**:

- Completion of Grade 12 Education
- A+ Technical Certification
- Completion of Diploma or Certificate in IT Operations, Desktop Support or similar focus would be an asset.

**Your Experience**:

- 1 - 3 years Window 10 experience;
- 1 - 3 years' experience using MS Office Suite, including Microsoft Word, Excel, PowerPoint and Outlook; Strong customer service skills/experience;
- Experience working in a team-oriented, collaborative environment;
- Network + or equivalent experience; Experience installing, configuring, testing, maintaining and troubleshooting end user hardware and software;
- Hands-on desktop systems troubleshooting experience;
- Experience working in an IT support ticket system;

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Winnipeg, MB R3B3H8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 2 years (preferred)

**Language**:

- English (required)

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