Manager, Clinical Support

3 weeks ago

Smiths Falls, Canada Home and Community Care Support Services South East Full time

Company Bio
Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.

These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.
The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.

Position Summary
This position is responsible for leadership related to efficient and effective business processes that support Home and Community Care service goals.
Development of Education programs and business process support.
- Develops education for various aspects of patient service functions. These education programs will maintain a focus of value to the patient through comprehensive education and training of Home and Community Care staff, while providing optimum efficiency and efficacy to the organization.
- Ensures effective education, training and support services are in place to facilitate effective utilization of interRAI assessment tools and facilitate effective service planning and monitoring
- Supports the development or revision of business processes as required by changes to operations, new initiatives and evolution of existing technology.
- Reviews and evaluates existing business processes and training materials to identify inefficiencies and opportunities for improvement.
- Collaborates with managers, process owners, and end users to further refine education and training to support business operations requirements and goals.
- Collaborates with Manager, HROD in development and maintenance of an annual Training Calendar
- Utilizes change management principles in delivery of new education and processes.
- Develops and delivers, or oversees delivery of education to staff.
- Oversees and coordinates new data base software rollouts and upgrades
- Monitors and evaluates the compliance to business process and training, as well as identifies areas that are opportunities for improvement.
- Prepares reports on core process key performance metrics when applicable

Data Integrity & Analysis
- Ensures education is provided to support provision of the high data integrity and quality within the data collection systems.
- In coordination with the Business Intelligence Unit and other support areas, reviews reports and conducts data analysis to identify data anomalies and inconsistencies; coordinates corrective procedures.
- Assists with the analysis of ad hoc reports and report requests in support of specific business process initiatives.
- Develops processes to ensure that data entered and used by the HOME AND COMMUNITY CARE SUPPORT SERVICES SOUTH EAST is as accurate as possible.

Management of Human Resources and Leadership
- Manages overall performance of Clinical Support and Utilization Coordinators, CHRIS Support staff and IS Support Coordinator, Business Process.
- Provides Home and Community Care Support Services South East representation on provincial working groups and meetings related to CHRIS and Assessment projects
- Identifies education requirements and recommends training, including methodologies and content in collaboration with education staff and others.
- Provides leadership on new initiatives and projects associated with enhancements in technology and improved efficiencies in patient services processes
- Acts as a key resource to Home and Community Care Support Services South East management and staff regarding CHRIS, assessment tools, care coordination practice, and business processes and education

Minimum Qualifications & Position Requirements
- University degree preferred in Health Sciences or other applicable discipline, or equivalent
- 5 years progressively responsible experience
- Experience with LEAN principles
- Experience in project management
- Expertise in patient service best practices and efficient process flow
- Management experience in a unionized environment with direct experience in change management preferred

Home and Community Care Services
- Understanding of Home and Community Care processes and service delivery
- Demonstrates a high level of initiative and creativity
- Ability to plan, execute and improve process efficiencies

Data

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