Chris Application Support

4 weeks ago

Smiths Falls, Canada Home and Community Care Support Services South East Full time

**Company Bio**

Home and Community Care Support Services South East is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care and long-term care home placement.

These organizations were previously known as Local Health Integration Networks (or "LHINs") at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.

Home and Community Care Support Services South East is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better-connected care with health care providers working as one coordinated team in Ontario Health Teams.
The south east region extends from Brighton on the west, to Prescott and Cardinal on the east, north to Perth and Smiths Falls, and back to Bancroft. The boundaries are for funding and planning purposes only. Residents of the Home and Community Care Support Services South East can seek health care services wherever they prefer, inside or outside these boundaries.

**Position Summary**

CARE AND BE CARED FOR - THIS IS YOUR HOME

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you able to provide technical training and support to co-workers, and new hires? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a CHRIS Application Support team member, you will provide technical training and support for the clinical systems used by Home and Community Care Support Services South East. This training will include the Client Health and Related Information System (CHRIS), Assessment Software (AcuteNet/interRAI) and the Health Partner Gateway (HPG).

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

**What will you do?**

Application Support / Service Desk
- Provide input and recommendations on the resolution of CHRIS and related process issues;
- Escalate unresolved issues to Management and/or Ontario Health Shared Services (OHSS) as applicable;
- Ongoing review and maintenance of CHRIS features and functionality (existing and new), and executing functions as required;

Training & Education
- Develop, maintain, and delivers training and education related to the use of CHRIS and associated CHRIS Business Processes to staff/users
- Identify and escalate known inconsistencies related CHRIS training and education;
- Prepare and distribute CHRIS training materials, instructions and manuals;
Business Process
- Participate in discussions/recommendations around incorporation of CHRIS and assessment software new and updated release functionality;
- Collaborate with other teams, related to the utilization of CHRIS and related functionality;
- Prepare reports and investigate data as required;
- Identify and escalate known inconsistencies in business processes related to CHRIS;
- Maintains currency of CHRIS Business Process Manual and all related reference material, as directed;
- Participates in orientation of new staff;
What must you have?
- Post-secondary education in a related field, with a minimum of three (3) years of related experience, preferably in a healthcare environment
- Excellent computer skills - including Windows, Adobe, Microsoft Office Suite (Word, Excel, Outlook, Power Point, and Infopath)
- Excellent organizational skills and ability to work with mínimal supervision
- Advanced multi-tasking skills, with the ability to meet performance and service goals
- Excellent oral and written communication skills
- Experience with Camtasia Software is considered an asset
- Experience with technical training and education of adult learners; Certification in adult education is considered an asset;
- Experience in developing training and reference materials considered an asset
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date.

What would give you the edge?
- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of HCCSS South East services.

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

Who are we?

We are Home and Community Care Support Services, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement h

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